Leading Analyst Research Firm Names TOA Technologies ''Cool Vendor'' in CRM for 2007

CLEVELAND--(EON:Enhanced Online News)--TOA Technologies, the leading provider of Customer Appointment Management solutions for companies managing a mobile workforce, announced today that it has been selected by Gartner Research as one of its “Cool Vendors” for 2007.

“We are proud that TOA Technologies has been chosen as a Cool Vendor for 2007”

The Gartner Report states that telecommunications providers who depend on field-service technicians to provide on-site service to customers should look at innovative technology to improve the customer service experience. The report goes on to list solution providers that allow large companies to streamline high-value, host-cost activities, which include service technician travel, work and customer appointment scheduling.

“We are proud that TOA Technologies has been chosen as a Cool Vendor for 2007,” said Yuval Brisker, CEO of TOA Technologies. “We believe the Gartner analysis validates our innovative approach to delivering mobile workforce management solutions that provide the ultimate service experience to customers worldwide.”

TOA Technologies, which has rapidly deployed its ETAdirect solution to large cable operators in the United States and Europe, is staking its claim on Customer Appointment Management (CAM) – a holistic approach to service delivery that combines the most advanced mobile workforce management technology, predictive intelligence and interactive customer communications.

ETAdirect 3 has been rapidly adopted by Tier-1 companies worldwide because of its ease of deployment and proven return on investment. Unlike most legacy mobile workforce management solutions, ETAdirect is 100 percent Web-based, requires no installation, and only a few hours of training. Companies that have deployed the ETAdirect service have seen an immediate return on investment through improved routing and scheduling, fewer missed customer appointments and superior job tracking and reporting.

About Gartner’s Cool Vendors Selection Process

Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose. Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn’t do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner’s interest or curiosity in approximately the past six months.

About TOA Technologies

Headquartered in Cleveland, Ohio, TOA Technologies, the worldwide leader in Customer Appointment Management™, develops innovative software solutions for companies managing a mobile workforce. TOA Technologies creates real value for its clients by increasing their operational efficiencies, improving financial margins, and enhancing customer satisfaction. To find out more about TOA Technologies, go to www.toatech.com.