Global Knowledge Offers Training for New ITIL Service Catalog Certification

CARY, N.C.--(EON: Enhanced Online News)--Global Knowledge today announced the availability of ITIL® Service Catalog Exam Prep Boot Camp, a three-day ITIL Service Catalog training course in which students will learn to plan for and implement a Service Catalog and a Service Catalog management process according to ITIL best practices. Students will also prepare for ITIL Service Catalog certification.

Using an engaging, scenario-based approach, the ITIL Service Catalog training course covers the overall concepts, policies, requirements, and planning necessary for a successful Service Catalog implementation. Students will gain an understanding of why a business case is needed and what it should contain, and they will identify the first steps to take for Service Catalog creation. ITIL Service Catalog Exam Prep Boot Camp positions students to successfully complete the ITIL Service Catalog certification exam offered on the last day of class.

The ITIL Service Catalog qualification looks at new methods to control demand, publish and track service pricing and cost, and automate service request management and fulfillment. It also examines ways to help reduce cycle time. By implementing workflow, IT service organizations can reduce the time it takes to fulfill services, saving numerous hours per request. Further, ITIL Service Catalog certification applies toward the credits needed to reach ITIL Expert status.

The APM Group (APMG), a leading accreditation, certification, and qualification organization, selected Global Knowledge to test the APMG’s new ITIL Service Catalog qualification following several months of Global Knowledge assisting the International Qualification Committee of itSMF International with the development and review of the new ITIL Service Catalog certification.

ITIL Service Catalog Exam Prep Boot Camp is designed for individuals who require a detailed understanding of how to create a Service Catalog and how it may be implemented to enhance the quality of IT service provision within an organization. The ITIL training course is also appropriate for individuals seeking ITIL Service Catalog certification or ITIL Expert certification. Incoming students should have ITIL Foundation certification.

ITIL Service Catalog Exam Prep Boot Camp is available in our classrooms, live over the Internet in a virtual classroom, and as a private, on-site course that can be tailored to the needs of your organization. Learn more about our ITIL Service Catalog Exam Prep Boot Camp and our complete ITIL training curriculum at http://www.globalknowledge.com/itil.

About Global Knowledge

Global Knowledge is the worldwide leader in IT and business training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services. Our more than 700 courses span foundational and specialized training and certifications. Founded in 1995, Global Knowledge employs more than 1,200 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe.