Nortel Contact Center 7.0 Training Available from Global Knowledge

CARY, N.C.--(EON: Enhanced Online News)--Global Knowledge today announced the availability of several Nortel Contact Center 7.0 training courses covering installation, configuration, administration, and scripting and preparing students for Nortel Certified Design Specialist and Nortel Certified Support Specialist certifications for Contact Center 7.0.

In the five-day Nortel Contact Center Manager 7.0 Installation and Configuration (3008), students will walk through installation and configuration of the Contact Center Manager Server (CCMS) and the Contact Center Administration Manager. They will learn to configure the Communication Server 1000 to support CCMS, and they will learn to install License Manager, Server Utility, Security Framework, Service Creation Environment, Agent Desktop Displays, user workstation software, CallPilot voice services support, and upgrades. Students will learn basic maintenance tasks, including backup and restore options, along with other features and enhancements available with Nortel Contact Center 7.0.

In Nortel Contact Center Manager Administration, Release 7.0 (3009), also a five-day course, students will receive hands-on guidance through supervisor, administration, and management tasks using Nortel Contact Center Manager with easy-to-understand descriptions and helpful tips. They will learn to manage system reports and displays, and they will have the opportunity to participate in assessment testing.

Contact Center 7.0 Service Creation Environment Scripting 1 (2997) is a five-day course in which students will learn how to plan for and create applications using the basic script commands and elements in the Service Creation Environment tool available with Nortel Contact Center Manager.

All three Nortel Contact Center 7.0 training courses are available in our classrooms and as private on-site courses that can be tailored to the needs of your organization.

Other Nortel Contact Center 7.0 training courses Global Knowledge offers include What's New with Nortel Contact Center 7.0 Administration (2993), What's New with Nortel Contact Center 7.0 Installation and Configuration (2994), What's New for Contact Center 7.0 - Service Creation Environment Scripting (2995), and What's New with Contact Center 7.0 for Sales Engineers (2996), single-day courses delivered live over the Internet in a virtual classroom format only.

For more information and our complete Nortel Contact Center 7.0 training curriculum, visit www.globalknowledge.com/nortel.

About Global Knowledge

Global Knowledge is the worldwide leader in IT and business training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services. Our more than 700 courses span foundational and specialized training and certifications. Founded in 1995, Global Knowledge employs more than 1,200 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe.