Nortel Software Communication System Release 3.0 Training Available from Global Knowledge

CARY, N.C.--(EON: Enhanced Online News)--Global Knowledge today announced the availability of Nortel Software Communication System Release 3.0 Configuration, a training course for installation technicians and customer service representatives responsible for configuring Nortel Software Communication System (SCS) systems. The course prepares students for the Nortel Certified Support Specialist SCS Release 3.0 Configuration Exam (920-341).

In the three-and-a-half-day Nortel SCS training course taught at the SCS Release 3.0 level, students will learn SCS components and cover initial configuration tasks, including configuring user profiles and phones. Students will learn about gateway, dial plan, and system configuration, and they will learn to configure the Auto Attendant, hunt groups, and Automated Call Distribution. Students will learn conferencing and diagnostics options and how to create backups and restore files in Nortel SCS Release 3.0, and they will learn to upgrade Nortel SCS software.

Students enrolling in this Nortel SCS training course should have a thorough understanding of IP networks. They also should have an understanding of basic PBX system technology, SIP theory and concepts, DNS and DNS SRV theory and concepts, PCs and PC networking technology, core data components, and core telephony, along with basic PSTN trunk knowledge.

Nortel Software Communication System Release 3.0 Configuration is available in our classrooms, live over the Internet in a virtual classroom, and as a private on-site course that can be tailored to the needs of your organization. Learn more about Nortel Software Communication System Release 3.0 Configuration and our complete Nortel training curriculum at www.globalknowledge.com/nortel.

About Global Knowledge

Global Knowledge is the worldwide leader in IT and business training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services. Our more than 700 courses span foundational and specialized training and certifications. Founded in 1995, Global Knowledge employs more than 1,200 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe.