Global Knowledge Students Learn to Put ITIL Theory to Work

CARY, N.C.--(EON: Enhanced Online News)--Global Knowledge has enhanced its IT Infrastructure Library™ (ITIL^®) training curriculum with an ITIL in Action series, a collection of “how to” courses and free web seminars that help students take ITIL Foundation certification to the next level: ITIL implementation.

“Though every IT organization is fundamentally the same, they’re also unique and different. The ITIL in Action courses from Global Knowledge help you determine how ITIL applies to your IT organization and then how to implement it.”

Developed by Dr. Hank Marquis FBCS CITP, Global Knowledge Business Service Management Practice Leader, the ITIL in Action series includes seven workshop-style ITIL training courses. Each course targets specific components of ITIL, incorporating hands-on exercises that let students practice using the ITIL tools and techniques they’ll need to implement ITIL upon returning to work.

Marquis explained, “Though every IT organization is fundamentally the same, they’re also unique and different. The ITIL in Action courses from Global Knowledge help you determine how ITIL applies to your IT organization and then how to implement it.” Marquis added, “Adopting ITIL and then pragmatically adapting it for your unique business goals and IT situation can result in real value, fast.”

Kirsten Lora, Worldwide Product Director for ITIL Training at Global Knowledge, said, “Our ITIL in Action courses are the next step for ITIL Foundation-certified students, demonstrating how to convert theoretical processes and ideas into actual application.”

Addressing IT roles in change and release management, Service Desk management, problem management, configuration management, and service-level management, the ITIL in Action courses are:

How to Set Up Change and Release Management
How to Create an ITIL Service Desk and Incident Management Process
How to Master Problem Management
How to Build a Configuration Management Database (CMDB)
How to Build a Service Catalog
How to Define and Value IT Services
How to Measure and Justify IT Services

Supplementing the ITIL in Action courses is a series of free, recorded ITIL in Action web seminars. The web seminars cover the benefits and application of Business Service Management, starting your organization’s ITIL initiative, building your Service Catalog, improving change management in your IT department, setting up incident management, mastering problem management, and building a CMDB that works.

Developed for students who have taken an ITIL v2 or v3 Foundation course or have equivalent experience, the ITIL in Action courses are available in Global Knowledge classrooms, live over the Internet in virtual classrooms, and as private, on-site courses that can be tailored to the needs of your organization. The ITIL in Action web seminars are available anytime.

Learn more about the Global Knowledge ITIL in Action series of ITIL training courses, web seminars, and other ITIL resources at www.globalknowledge.com/itilinaction.

About Global Knowledge

Global Knowledge is the worldwide leader in IT and business training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services. Our more than 700 courses span foundational and specialized training and certifications. Founded in 1995, Global Knowledge employs more than 1,200 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe.