Arrow ECS Expands Multiplatform Technical Support to Include More Server, Storage and Networking Lines

ENGLEWOOD, Colo.--(EON: Enhanced Online News)--Arrow Enterprise Computing Solutions, a business segment of Arrow Electronics Inc. [NYSE: ARW], has expanded its Arrow Fusion℠ One Call Support program to include technical assistance for hardware and software products from additional server, storage and networking suppliers.

“By saving our resellers and their customers time they otherwise would have spent calling multiple support desks, this service aligns with Arrow ECS’ focus on being the highest value provider in the channel.”

The One Call program now also provides support for EMC, Hitachi Data Systems, HP, IBM and NetApp. The technical support for the added lines are currently available in North America and will be launched in the United Kingdom in the coming months.

“Arrow ECS is pleased to expand our Arrow Fusion professional services offerings to include multiplatform technical support for all areas of the data center and all areas of enterprise and midmarket IT,” said Joe Burke, vice president of worldwide services for Arrow ECS. “By saving our resellers and their customers time they otherwise would have spent calling multiple support desks, this service aligns with Arrow ECS’ focus on being the highest value provider in the channel.”

Launched in North America 12 years ago, the One Call Support program delivers technical support from industry- and supplier-certified engineers with hands-on expertise in configuring and troubleshooting multiple platforms across a customer’s entire information technology infrastructure. Rather than calling multiple help desks for assistance with each product, one call to the Arrow Fusion support services team provides all the technical support needed to resolve any IT issue.

In addition to the newly added lines, the One Call program provides support on solutions from AEP Networks, Allot Communications, Blue Coat, CA, Citrix, CommVault, DataCore, Double-Take Software, Fortinet, Lakeside Software, McAfee, Microsoft, NetGear, Novell, Radware, Riverbed, RSA, ScriptLogic, SonicWALL, Sophos, ThinPrint, VizionCore, VMware, WYSE and Zeus.

The One Call technical support is available to both resellers and their customers. Incident-based contracts can be purchased for service around the clock or during local business hours.

ABOUT ARROW ENTERPRISE COMPUTING SOLUTIONS

Arrow ECS, a business segment of Arrow Electronics Inc. [NYSE: ARW], provides enterprise and midrange computing products, services and solutions to value-added resellers, system integrators, and independent software vendors. Based in Englewood, Colo., and with offices in 26 countries, Arrow ECS connects its customers to the world’s foremost technology suppliers. Arrow ECS reported $4.9 billion in global enterprise computing solution sales in 2009. Visit ecs.arrow.com for more information.