CSG Systems Introduces Direct Sales Express to Improve Field Sales and Ordering Processes

ENGLEWOOD, Colo.--(EON: Enhanced Online News)--CSG Systems International, Inc. (NASDAQ:CSGS), a leading provider of customer interaction management and billing solutions, today announced the availability of Direct Sales Express (DSX), a new solution designed to increase the productivity and accuracy of field sales representatives while taking in-person orders for services delivered by cable and satellite providers.

“Direct sales forces are becoming an increasingly important component of our customers’ go-to-market strategies. The DSX mobile application is yet another way that CSG supports its clients’ ever evolving business needs and enables its clients to make the most of every customer interaction while reducing operating costs”

DSX offers a web-based mobile solution that brings current customer and sales prospect information directly to the sales representative on a handheld mobile device. The solution automates and streamlines sales force management, order management and order execution aspects of the direct sales process in the cable and direct broadcast satellite (DBS) industries. By using real-time up-to-date information, direct sales representatives can present the right offer to customers and prospects to increase the chances of a successful sale. If a sales offer is accepted, the sales representative uses an automated ordering process through the handheld device, eliminating costly order entry errors. In addition, DSX enables representatives to activate equipment to complete the order immediately.

In addition, the solution enables cable and DBS service providers to:

Manage sales activity and prospect activity tracking
Optimize sales representative routes, improve scheduling and provide location mapping
View product catalog information, customer order details, schedule jobs, capture signatures and print receipts instantly at the customer site

From routing and tracking field sales representatives, to providing automated agreements and orders, DSX streamlines in-person sales and ordering processes, saving time and money for the organization.

Through its experience with cable and satellite operations, CSG estimates that for every one million subscribers and 200 direct sales representatives, DSX can save a service provider approximately $20,000 per month or $240,000 per year by reducing order entry errors, calls to the call center and through other process improvement gains.

“Direct sales forces are becoming an increasingly important component of our customers’ go-to-market strategies. The DSX mobile application is yet another way that CSG supports its clients’ ever evolving business needs and enables its clients to make the most of every customer interaction while reducing operating costs,” said Sean Brown, senior vice president of product management at CSG. “DSX can automate the field sales and ordering processes from start to finish, increasing performance of door-to-door sales teams and raising the bar on the quality of in-person customer service.”

CSG has already begun rolling out DSX capabilities to its clients and continues to build enhancements and additional features into the solution.

About Direct Sales Express

CSG’s Direct Sales Express (DSX) solution automates and streamlines the sales, prospecting, and ordering process for direct sales in the cable and direct broadcast satellite industries. DSX includes a web-based mobile application for field sales representatives that reduces order cancellations and maximizes potential sales through up-sells by offering current customer and prospect information, and providing an accurate, automated ordering process.

About CSG Systems

Headquartered in Englewood, Colorado, CSG Systems International, Inc. (NASDAQ: CSGS) is a customer interaction management company that provides software- and services-based solutions that help clients engage and transact with their customers. With a 25-year heritage in providing customer management and billing solutions to North American cable and direct broadcast satellite companies, CSG has broadened its customer interaction management capabilities to proudly serve this client base as well as new, highly competitive industries including financial services, healthcare, utilities and more. Today, CSG's solutions reach more than half of all US households each month and manage over $36 billion in transactions annually on its clients' behalf. For more information, visit our website at http://www.csgsystems.com