layerX Technologies Introduces Prism for Managing Unified Communications Services in Private Cloud-Based Environments

DALLAS--(EON: Enhanced Online News)--layerX Technologies, a pioneer in providing unified network management solutions for enterprises and service providers, today introduced a new visualization and workflow tool called prism that simplifies the complex task of managing high quality unified communications services in private cloud computing-based environments. prism helps information technology (IT) staffs monitor, analyze, diagnose and resolve problems with applications and network devices in real-time with a special focus on voice over IP (VoIP) quality management. By automating problem diagnosis, prism helps reduce the amount of time required to resolve network problems, freeing IT staffs to focus on more strategic IT projects. prism is part of layerX’s Arbitrator network management framework.

“prism is the tool that brings together the visualization and real-time analytics required for IT staffs to identify and rapidly respond to problems anywhere on the network.”

prism Improves VoIP Quality Through Greater Visibility

prism’s advanced VoIP quality management capabilities allows IT staffs to monitor key quality VoIP metrics as well as trunk utilization and call detail records in real-time. prism’s integrated VoIP call path analytics allows users to analyze calls by source and destination. By providing full visibility of each hop along a call path and live status of data network devices, prism helps pinpoint problems as they occur and ensures call quality. prism supports multi-vendor VoIP environments including equipment from Cisco, Avaya and legacy Nortel systems. According to a survey conducted in the first quarter of 2010 by Ashton, Metzler and Associates, 68 percent of survey respondents indicated that ensuring acceptable performance for VoIP traffic was very important or extremely important among IT professionals ranking the top 10 most important network optimization tasks.

prism’s Graphical Display Speeds Detection & Problem Resolution Within the Private Cloud

Given the complexity of cloud computing environments, prism helps IT staffs with a fast, simple way to extract critical real-time and historical information from data it collects from Syslog, SNMP, RTCP, CDR, SMDR and more. By examining in-depth informational metrics, associated alerts, and diagnostic probe results, IT staffs can identify the location and root cause of network and VoIP quality problems and speed problem resolution.

prism’s integrated event search tool, punq™, allows IT staffs to search on IT events directly from within prism’s interface. punq’s search interface enables IT staffs to search through millions of network events within seconds to pinpoint the most relevant IT events and effectively troubleshoot network problems. punq is also available as a free, standalone tool that can be downloaded from the layerX web site.

prism automates problem diagnostics by allowing the IT staff to configure smart alerts based on a combination of metrics to detect complex or systemic problems. IT staffs can program their best practices into the automated diagnostic actions to be performed when quality problems are detected.

Alarm Cards

IT staffs can gain network intelligence from prism’s easy-to-read alarm card view that supports multi-tenant environments. prism’s alarm cards can be filtered by any alarm characteristic and have a one click secure pass-through to analyze data and diagnose problems. prism offers great scalability as it provides real-time visualization of tens of thousands of devices from a single view.

“The convergence of unified communication services has added a new layer of complexity for IT staffs attempting to monitor a broad array of network devices in real-time,” said Mike Kay, vice president of business development for layerX Technologies. “prism is the tool that brings together the visualization and real-time analytics required for IT staffs to identify and rapidly respond to problems anywhere on the network.”

Availability

prism is now generally available as part of the current release of layerX’s Arbitrator platform within the VoIP quality and network management modules. Pricing is available upon request and dependent upon network size.

About layerX Technologies

layerX Technologies, a wholly owned subsidiary of Shared Technologies, Inc., delivers unified enterprise management solutions that help organizations gain deeper visibility into, and control over, their existing processes and infrastructure. The foundation of each layerX solution is the Arbitrator™ enterprise management system. Arbitrator™, with its unique patented distributed services architecture, is the only management solution today that combines compliance, VoIP quality, and systems management into a single solution framework. For more information, visit www.layerxtech.com.