OPEN MINDS & Behavioral Pathway Systems (BPS) Forge Strategic Alliance Through Behavioral Health Consulting & Benchmarking Services

GETTYSBURG, Pa.--(EON: Enhanced Online News)--OPEN MINDS, a premier market research and management consulting firm specializing in the mental health, addictions, social services, disability support, and related public health sectors of the health and human service field and Behavioral Pathway Systems (BPS), an industry leading organization in the provision of behavioral health and human services benchmarking services, recently announced that they have established a collaborative relationship.

“For years, OPEN MINDS has played a key national role with a multitude of organizations and the broader industry in helping to shape vital strategic vision. Our collaborative work with OPEN MINDS is anticipated to enhance the power and the strategic value of benchmarking.”

This collaboration, launching in the fourth quarter of 2011, will provide organizations in the health and human service industry with a unique combination of strategic consultation, performance management, and benchmarking services.

“As the frontier between strategy and execution becomes increasingly blurred, knowledge has become a key source of value for organizations in the new global economy. However, knowledge is much more than just combining data, processes, and analytical models. Explicit knowledge delivers impact from actionable insights. Those organizations that can manage and apply business knowledge successfully and creatively can yield huge dividends. To facilitate fact- and expertise-based decision making, we have recognized the need to provide our clients with an array of service solutions that are tailored to meet the exact need – and address the exact problem – that they require. This was the basis of our collaboration with BPS.” – OPEN MINDS Chief Executive Officer, Monica E. Oss

It is the vision of BPS to utilize comparative benchmarking processes to identify and disseminate best practices in behavioral health and human service settings. Currently, they have a comprehensive benchmarking process that includes clinical, operational, organizational climate, and financial focuses.

According to Paul M. Lefkovitz, Ph.D., BPS President, "For years, OPEN MINDS has played a key national role with a multitude of organizations and the broader industry in helping to shape vital strategic vision. Our collaborative work with OPEN MINDS is anticipated to enhance the power and the strategic value of benchmarking."

An inclusive and balanced range of metrics are highlighted in the comparative benchmarking data that is provided by BPS. Operational measures include such dimensions as outpatient productivity, access, staffing ratios, medication errors, restraint rates, and injuries. In the clinical realm, measures such as treatment outcomes, no-show rates, engagement, discharge status, and suicide rate are collected. Financial dimensions include current ratio, cost per unit of service, net days in accounts receivable, administrative overhead expense, and days cash on hand. Organizational climate metrics include staff turnover and an automated 25-item staff survey.

BPS helps organizations transform their static performance data into actionable information that can be used to enhance the effectiveness and efficiency of service delivery. Learn more at http://www.bpsys.org.

OPEN MINDS is a national behavioral health and social service industry market research and management consulting firm. Founded in 1987 and based in Gettysburg, Pennsylvania, the 75+ associates provide executive education, information, market research, and management consulting services. Learn more at www.openminds.com.