MASSILLON, Ohio--()--SubscriberWise®, the nation’s leading provider of analytics driven risk management solutions for the communications industry, announced today that cable and telecom operators around the country are adopting its “community unit” guidelines with enthusiasm and vigor. The policy was evolved by SubscriberWise to offer operators a solution to mitigate non-pay churn, one of the industry’s most pervasive and expensive problems.
“SubscriberWise incorporates indicative information from federally compliant, permissible-purpose consumer reports in conjunction with proprietary social security and address matching technology”
The solution works by identifying individuals who have been consuming an operator’s offerings while cohabitating with the same individual who was previously disconnected for non-payment.
“SubscriberWise incorporates indicative information from federally compliant, permissible-purpose consumer reports in conjunction with proprietary social security and address matching technology,” said David Howe, president of SubscriberWise. “Operators leverage the information to identify individuals masquerading as ‘new’ subscribers while attempting to circumvent past due accounts with half truths and lies. The policy essentially holds responsible all adults, regardless of the relation or association, who are - or who will be - living with the disconnected subscriber and consuming service.”
The following links contain recorded audio files of the community unit
policy being enforced:
“The benefits of this policy are profound and it has literally transformed our bottom line,” said David Hoffer, chief operating officer for Massillon Cable Television. “Rather than trading one write-off today for another liability tomorrow, we have raised the bar by enforcing a policy that is not only common sense but, more importantly, one that could be defended in any court in this country.”
“It’s absolutely true,” reiterated Massillon Cable president Bob Gessner. “Enforcing SubscriberWise’s community unit policy has created tremendous value for Massillon Cable and the customers we serve. It protects our capital investments while delivering operational efficiencies from the call center to the service techs in the field.”
About SubscriberWise (www.subscriberwise.com)
The nation’s leading provider of risk and decision analytics for the communications industry, SubscriberWise® employs enhanced Subscriber Level Segmentation technology to precisely identify credit-challenged subscribers to ultra-high achievers to maximize sales and boost profits. By incorporating years of communications performance data and proprietary decisioning models, SubscriberWise delivers unprecedented predictive power with a fully compliant, score-driven decision management system. Combined with Red Flag compliance and operator-controlled rules, SubscriberWise analytics empower CSR’s to instantly and accurately respond to payment and credit characteristics with appropriate options for every subscriber.
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