IRVINE, Calif.--(predictive Automatic Call Distribution (ACD). LIBERTY members across the United States can now access LIBERTY’s most popular online dental features via smart phones.)--LIBERTY Dental Plan (LIBERTY) is releasing their new mobile app with
“I am particularly excited that LIBERTY can offer innovative solutions to our clients, bringing us ever closer to meeting and exceeding standards in efficiency and quality.”
Using this free, easy-to-use mobile app, members can access their account information, view dental benefits and co-pays, find a dentist, get answers to ‘Frequently Asked Questions,’ and contact LIBERTY Member Services without waiting in a call queue.
Drumbi, a leader in enterprise communications, uses predictive ACD technology embedded into the app to enhance communications between the member and LIBERTY customer services. Callers can directly access a LIBERTY Member Services Representative, and be personally greeted by a friendly, live voice who is automatically prompted with the member’s basic information at the time of the call.
“We’re excited to be a leader in the dental insurance industry offering a mobile app that will dramatically enhance member service communications,” said Dr. Amir Neshat, LIBERTY's Founder, President and CEO. “I am particularly excited that LIBERTY can offer innovative solutions to our clients, bringing us ever closer to meeting and exceeding standards in efficiency and quality.”
“We are privileged to have been selected by LIBERTY Dental Plan as a core component of their operational transformation,” Shervin Talieh, CEO of Drumbi, said. “LIBERTY's mission is to provide a superior member and provider experience while creating tremendous operational efficiency as they continue their rapid growth. The benefit of self-service technology is tied to consumers knowing they have control of their options.” Drumbi and LIBERTY are continuing their efforts together to design another integrated app specifically for dental providers.
LIBERTY Dental Mobile is available now free of charge in the iPhone App Store and in Google Play for Android. For more information, visit www.libertydentalplan.com/mobile.
About LIBERTY Dental Plan
LIBERTY Dental Plan specializes in commercial and government sponsored dental programs, providing services to managed care organizations, state governments, labor unions, large group employers, municipalities, and individuals. With a vast majority of its membership enrolled in government sponsored programs, LIBERTY is recognized as a specialist in administering dental care for Medicaid, SCHIP and Medicare beneficiaries. LIBERTY has a proven record of successfully increasing the utilization of quality dental care for multiple programs, ensuring that a larger portion of premiums are appropriated directly to care.
LIBERTY Dental Plan is also recognized as an industry leader in the area of Dental Disease Management. A member of The Care Continuum Alliance (carecontinuum.org), LIBERTY shares their commitment to promote high quality standards for and definitions of key components of wellness, disease, case management where appropriate, and care coordination programs as well as support services and materials.
Drumbi is a technology company focused on improving consumer and enterprise communications. Drumbi’s solutions provide an efficient environment where customers will receive the highest levels of satisfaction while significantly reducing operating costs.
In providing a platform for predictive, multichannel communications between consumers and businesses, Drumbi empowers consumers to select how they want to communicate, personalizes the experience for them, and saves them valuable time. Drumbi supports phone calls, SMS, website interaction, and iOS/Android apps. The solutions work seamlessly with existing enterprise technology, and drive greater self-service adoption for consumers.