Latest Version of Contact Center Solution Clarity Connect Empowers Clients with Self-Management Capabilities

Now Customers Can Deploy and Maintain their Lync Contact Centers in a Fraction of the Time

CHICAGO--(BUSINESS WIRE)--Clarity Consulting Inc., announced today the release of the latest version of its popular contact center software product, Clarity Connect (“Connect”) 2.4. With the latest version of Connect, Clarity has delivered an enterprise-capable contact center solution that Microsoft Lync customers can deploy and maintain in a fraction of the time required for competing products. These updates make Connect 2.4 an even more compelling solution for companies looking to add contact center functionality to their Lync environments.

“That foundation allows us to seamlessly leverage Lync as a unified communications platform, enabling our clients to get maximum utilization of their existing infrastructure, more control and more flexibility.”

One notable new feature to Connect 2.4 is Clarity Connects’ Quick IVR. Quick IVR gives contact center administrators an increased ability to create and self-manage call flows, create IVRs, add or remove agent users, skills, and queues more easily. Quick IVR delivers a full-featured IVR platform that can be purchased and deployed without the constraints of per-port licensing terms.

“Our decision to build Connect as a native Lync product allows us to deliver a product that can be deployed and maintained just like any other Lync Server role. It’s what makes Connect so different from the other traditional contact center products out there,” said Jon Rauschenberger, Chief Technology Officer at Clarity Consulting. “That foundation allows us to seamlessly leverage Lync as a unified communications platform, enabling our clients to get maximum utilization of their existing infrastructure, more control and more flexibility.”

The new release includes a simplified installation process, enabling Connect clients to do a significant portion of the installation themselves. “Our goal when developing Connect and every subsequent release has been to reduce the complexity of the contact center, making it easier to install, use and maintain for our clients. We’ve accomplished that goal with this latest version,” said Rauschenberger.

The new version also allows increased self-provisioning capabilities. Clients are now able to easily create new Lync contact centers themselves with the confidence that they can receive guided support from Clarity if needed. The complete set of premium features original to Connect are included for one standard fixed fee, including call recording, ACD, IVR, screen pops and other system integration.

Clarity Consulting is a committed Microsoft partner of over 18 years. Clarity Connect was developed with a focused attention to natively adding contact center functionality to the Lync platform, allowing seamless user experience between the Lync client and Connect.

“What I like most about Clarity Connect is that it is a true UC Contact Center as opposed to UC-enabled one,” said Aamer Kaleem, Chief Technology Officer of Lync Enterprise Voice at Microsoft. “Connect uses Lync as an underlying voice platform to anchor the call and Lync client extension window for delivering agent desktop related functions.”

Learn more about Clarity Connect on the product website.

About Clarity Consulting

Clarity Consulting specializes in the custom development and user experience design of digital experiences on Microsoft platforms and devices. Specifically, the company works on technologies and platforms such as Windows Phone, Xbox, Microsoft Kinect, Microsoft Lync, Microsoft SharePoint, Surface, and C#.