WAYNE, Pa.--(Evolve IP, The Cloud Services Company™, today announced it has added Prudent Publishing® Company to its client roster. Prudent Publishing is capitalizing on the cost savings and productivity benefits provided by Evolve IP’s high-performance cloud services platform—specifically, The Evolved Call Center. Evolve IP also provides integrated and unified services in a single cloud, including Unified Communications/HPBX, VDI, Virtual Servers, and industry software solutions (such as cloud-based call centers), and more.)--
“We’re proud that Prudent Publishing selected Evolve IP’s award-winning hosted call center”
The Evolved Call Center is an enterprise-class virtual contact solution designed to provide contact centers of all sizes with access to a broad range of features, with increased scalability and flexibility, delivered in an economical cloud-services model.
Before deploying The Evolved Call Center, Prudent Publishing was using a dated phone system that did not have reporting capabilities. After recognizing the limitations in reporting, routing, and disaster recovery, the company decided to move to the Evolve IP cloud.
“A few weeks after deploying The Evolved Call Center, we began to uncover metrics and call patterns that gave us eye-opening insight into the adjustments we needed to make to the way our call center handles traffic,” said Angie Hornig, Order Dept. Manager for Prudent Publishing. “Through these insights, we will be able to avoid call center malfunctions such as dropped calls or long wait times. The Evolved Call Center will streamline our operations into a single resource center; scale with our seasonal sales peaks and continuing growth; and most importantly, provide the transparent reporting we need to ensure high-quality call center service levels.”
“We’re proud that Prudent Publishing selected Evolve IP’s award-winning hosted call center,” said Tim Allen, Chief Sales Officer at Evolve IP. “Businesses of all sizes are rapidly moving their IT services and infrastructure to the cloud to get better quality services, free up IT resources, and save significant money. As evident by our rapidly expanding client roster, Evolve IP’s unified and integrated solution makes us the cloud service provider (CSP) of choice.”
Prudent Publishing® Company is a business-to-business publisher of premium-quality personalized Christmas, holiday, birthday, and all-occasion greeting cards sold exclusively through mail-order catalogs and website marketing. The company has two locations in North America and 200 employees.
ABOUT EVOLVE IP
Evolve IP, The Cloud Services Company™, provides organizations with a unified, integrated cloud platform on which to migrate all or selected IT services. Utilizing Evolve IP’s geographically redundant data centers, the customer’s applications (Email, Office, Unified Communications, and Call Center) and infrastructure (servers, desktops, network, and phones) are securely hosted, accessed, and managed together. By leveraging Evolve IP’s proprietary single-source cloud solution, customers eliminate the issues and risks stemming from managing multiple vendors, legacy systems, and disparate cloud offerings. Evolve IP’s award-winning products enable customers to upgrade legacy systems while reducing costs, accomplish more with better features, and increase stability and control. Visit www.EvolveIP.net or http://blog.EvolveIP.net.