CHICAGO--(business and home security company in the U.S., today announced the acquisition of Newark, Del.-based Integration Logistics, adding new integrated systems capabilities to its commercial and national account security offerings.)--Protection 1, the second-largest
“Integrated and highly complex network-based solutions seemed to come up more and more with our client base”
Integration Logistics is known for its highly integrated solutions that include services beyond traditional access, video and fire. The company is certified in information technology, voice/telephony services and boasts an impressive portfolio of clients. Integration Logistics co-founders Ken Schafenberg and John Smolinski will lead the new Integrated Systems Division at Protection 1, bringing all 40 of their employees with them.
“We are thrilled to be joining the Protection 1 team,” said Schafenberg, who will take on the role of vice president of integrated systems with Protection 1. “With their dedication to the customer experience and their national footprint, we look forward to the growing opportunities for our customers, as well as expanding the current offering Protection 1 has for its national account clients.”
In March, Protection 1 also acquired Camtronic Security Integration, giving Protection 1 a specialized focus in high-end video solutions geared towards national account clients. Recognized for their experience with prominent retailers and large video projects with tens of thousands of networked cameras, Camtronic clients look for high-touch concierge service. In addition, Camtronic clients are now able to take advantage of a full line of security services, including intrusion and fire, among others.
“The additions of Camtronic and Integration Logistics allow us to give our customers a more robust customer experience in terms of products and services, while growing our employee base with subject matter experts in each of our offerings,” stated Protection 1 CEO Timothy J. Whall. “We’ve seen triple-digit growth over the past two years in our national account division. I believe this growth is due to several factors, one of which is the high level of dissatisfaction with customer service we hear of from national account clients in the marketplace. That dissatisfaction has enabled our approach to stand out as truly differentiated.”
In 2011, Protection 1 introduced industry firsts such as Maintenance Rewards, product inventory services, benchmarking and dashboards. The company’s infrastructure is centered on a philosophy of close, clear and transparent communication across the company and with their clients.
“Integrated and highly complex network-based solutions seemed to come up more and more with our client base,” said Whall. “We wanted to make sure that we were addressing these needs by having the expertise within the company. Ken, John and their entire employee base have very broad and deep IT experience, coupled with a like-minded approach to treating the customer.”
“At Integration Logistics, we were looking for a way to continue to grow and be part of something bigger, while still being true to our approach to business, which has always been customer-centric,” said Schafenberg. “We know we found that in Protection 1 and continue to be impressed, not only in how they serve their clients, but in how they are managing the integration of our company – seamlessly and without customer interruption.”
Protection 1 is the only national account company that puts these groups within walking distance of each other. Therefore, customers are able to reach their entire team – whether for project planning and management, installation and service, billing, technical support or performance monitoring – with just one phone call.
This service has resulted in a 4.9 rating out of 5 in Protection 1’s national account satisfaction and an A+ Better Business Bureau Rating.
About Protection 1
Protection 1, the second-largest business and home security company in the United States, provides installation, maintenance, and monitoring of single-family home security systems, business security systems and multifamily security systems. The company’s relentless focus on customer service has resulted in the removal of their automated phone attendant, the introduction of the Tech Trackersm service and the ability to provide same-day service in most cases. Protection 1 is also the nation's largest provider of wholesale monitoring services, through its CMS division, and the leading provider of multifamily security systems installation, maintenance and monitoring through its Network Multifamily division. Protection 1, which serves over one million customers and employs more than 2,500 people in more than 60 locations across the country, has a 95 percent Customer Satisfaction rating and an A+ Better Business Bureau Rating. For more information about Protection 1, visit www.Protection1.com.