Ultra and Realex Payments team-up to showcase Live Cloud Contact Centre

LONDON--(BUSINESS WIRE)--Stand E20, Call Centre & Customer Management Expo 2012, National Hall, Olympia, 2-3 October 2012

“There’s huge market interest in Cloud contact centre services and PCI compliance, and Ultra Live will show just how flexible, scalable and powerful these next generation services can be.”

Ultra Communications (www.ultraasp.net) and Realex Payments (www.realexpayments.co.uk) are teaming up at this year’s event to demonstrate the live Ultra Cloud-based contact centre with PCI DSS compliant payment handling and full performance monitoring capabilities.

The live demonstration, called ‘Ultra Live’, will showcase a range of advanced functions including:

• Inbound call management
• Automated dialling, including predictive, preview and power/progressive
• PCI compliant payment handling – with four technology deployment options including Cloud and CPE
• Contact recording
• Customer callback
• MI and analytics
• Realex RealControl

As well as the Ultra Live demonstration, Ultra and Realex Payments consultants will be on hand at stand E20 to show visitors how to transition to the latest Cloud-based contact centre services and implement PCI solutions more effectively. Ultra experts will also be available to discuss the benefits of Ultra’s unique real-time performance monitoring service.

“We’re delighted to be partnering with Realex Payments at Call Centre and Customer Management Expo 2012” said Joanne Hatherley, Client Services Director at Ultra Communications. “There’s huge market interest in Cloud contact centre services and PCI compliance, and Ultra Live will show just how flexible, scalable and powerful these next generation services can be.”

Tim McDonnell of Realex Payments said “The Payment Card Industry Data Security Standards (PCI DSS) is an issue for the contact centre industry as compliance is now a requirement for every merchant taking card payments. The Realex Payments partnership with Ultra will ensure that our mutual customers have the benefit of working with industry-leading Cloud services and cutting-edge PCI DSS compliant payment solutions.”

About Realex Payments & Ultra Communications:

Realex Payments

Realex Payments is the UK’s fastest growing online payments gateway. Based in Hammersmith, London, it processes in excess of £12bn per annum for over 8,500 clients including Vodafone, The AA, AXA, Virgin Atlantic and Aer Lingus

http://www.realexpayments.co.uk/clients-we-work-with. The company provides a range of payment processing services and has extensive experience delivering complex payments services across a multitude of channels. Realex Payments enables merchants to process transactions securely, report on them in real time and reconcile them across to a range of financial institutions. http://www.realexpayments.co.uk

Ultra Communication

Ultra Communications provides highly-featured pay-as-you-use Cloud contact centre technology and PCI-compliant card payment handling services, recording 6 million inbound/ outbound/ IVR minutes a month - with unmetered 24/7/365 client support and a unique real-time performance monitoring service. Its network-based platform is flexible, scalable and resilient to provide risk-free and location-independent operation. Ultra solutions are OFCOM, DMA, PCI DSS, FSA and CSA compliant. http://www.UltraASP.net