InteliSpend Chooses Instant Access On-Demand Support for SAP BusinessObjects Upgrade

DALLAS--(BUSINESS WIRE)--InteliSpend Prepaid Solutions, LLC has chosen Instant Access to provide ongoing, on-demand SAP BusinessObjects support as the company makes upgrades to its business intelligence platform.

“We have found Instant Access to be much better than search engines, and it helps our IT staff avoid the possibility of obtaining the wrong answers that other online forums might provide. Instant Access offers great support with savvy benefits.”

InteliSpend™ creates intelligent prepaid solutions for business needs, including employee rewards, wellness, promotional programs, sales incentives, expense management and payroll for their clients. The company uses SAP BusinessObjects to help with business operations efficiency and managing client programs. SAP BusinessObjects also helps InteliSpend manage a wide variety of reports on the company’s internal analytics, business opportunities, profitability, details pertaining to the card holder and more.

Andrew Wieck, Senior Business Analyst for InteliSpend, says the company chose Instant Access as a simplified help solution for SAP BusinessObjects because it offers technical support and easy access to critical information, on-demand. Unlike using search engines to find online forums and tools, Instant Access assures his company has business intelligence help they need, on a timely basis.

“We have used search engines in the past to find online forums and help desks that could answer questions about SAP BusinessObjects. This was always time consuming and often gave us faulty information,” said Wieck. “We have found Instant Access to be much better than search engines, and it helps our IT staff avoid the possibility of obtaining the wrong answers that other online forums might provide. Instant Access offers great support with savvy benefits.”

Instant Access provides personalized business intelligence training and guidance when it matters most, and helps technical staff receive instant BI mentorship, support and consulting at their points-of-need. Unlike traditional support models, Instant Access provides a unique and easy–to-use live chat tool that allows users to instantly communicate with BI experts through the Instant Access website or through the user’s BI application of choice.

“The lack of end-use adoption is the primary reason that most business intelligence implementations fail,” said Keith Metcalfe, vice president of sales and marketing at Instant Access and WCI Consulting, a business intelligence firm. “Instant Access helps companies like InteliSpend bridge the gap between traditional BI support methods and true end-user adoption, providing business intelligence instruction and support while users are ‘in the trenches.’”

For more information about InteliSpend, visit intelispend.com.

For more information about Instant Access, visit www.instantaccessbi.com.

About InteliSpend Prepaid Solutions

InteliSpend Prepaid Solutions, LLC, an independent entity within Maritz Holdings, Inc., is an issuer and reseller of American Express^®- and Discover^®-branded prepaid products, and a program manager for MasterCard and Visa. InteliSpend provides businesses with prepaid solutions, including stored-value cards, online reward management technology, and program management. Its products address a broad array of applications, such as employee reward and recognition, sales incentives, expense management, and consumer promotions. InteliSpend is headquartered in Fenton, MO, and is a licensee of U.S. Patents 5,689,100 and 5,956,695 and Canadian Patent 2,215,969. For more information on InteliSpend Prepaid Solutions, visit intelispend.com.

About Instant Access

Headquartered in Dallas, Instant Access breaks away from the traditional support models for business intelligence (BI) technology support and training by providing instant and affordable BI instruction via live chat at a user’s point-of-need. Available in packages For Individuals, For Organizations and For Your Customers, Instant Access is delivered through a Consulting-as-a-Service (CaaS) business model at a fraction of the cost of traditional models, while delivering increased end-used adoption. Website: www.instantaccessbi.com. Instant Access is powered by the BI experts at WCI Consulting: www.wciconsulting.com.