Kaiser Permanente Southern California Medical Centers Receive Women’s Choice Award for Patient Satisfaction

PASADENA, Calif.--(BUSINESS WIRE)--Kaiser Permanente’s Anaheim, Irvine, Downey and Los Angeles Medical Centers have received the 2012 Women’s Choice Award from WomenCertified®, recognizing them among the top 100 of America’s Best Hospitals for Patient Experience.

“Kaiser Permanente Los Angeles Medical Center is honored to be recognized by WomenCertified® as one of the top 100 Hospitals for Patient Experience. Our dedicated doctors, nurses and staff work together to ensure we deliver high quality integrated care”

Women make or influence more than 90 percent of healthcare decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The award is based on criteria that consider female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.

“We are honored that Kaiser Permanente Orange County, Anaheim and Irvine, have again been named among the top 100 Hospitals for Patient Experience by WomenCertified®, the voice of female consumers,” said Julie Miller-Phipps, senior vice president and executive director, Kaiser Permanente Orange County, CA. “This award is particularly gratifying as it validates our focus and commitment in the delivery of extraordinary care and service to our members, and to the community we serve.”

“Kaiser Permanente Los Angeles Medical Center is honored to be recognized by WomenCertified® as one of the top 100 Hospitals for Patient Experience. Our dedicated doctors, nurses and staff work together to ensure we deliver high quality integrated care,” said Mark E. Costa, executive director, Kaiser Permanente Los Angeles Medical Center. “We are proud to be honored as a ‘Best Hospital’ for demonstrating extraordinary service in meeting the needs of women and their families.”

“As we continue the quest for the highest quality care, our teams of expert doctors, dedicated nurses and staff work together through our integrated model of care providing us with unique opportunities to meet the ever-evolving needs of our patients,” said Jane Finley, senior vice president and executive director, Kaiser Permanente Downey Medical Center. “On behalf of all our physicians and staff, thank you to the women and families who trust us with their care every day.”

The Kaiser Permanente Santa Clara Medical Center in Northern California was also named as a Top Hospital by WomenCertified®.

Hospitals qualify for this highly selective annual list based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determine the Award winners.

About WomenCertified®

WomenCertified^®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. Visit www.womencertified.com.

About Kaiser Permanente Southern California

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high quality, affordable health care services to improve the health of our members and the communities we serve. We currently serve more than 3.5 million members in Southern California. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to: www.kp.org/newscenter.