Passport Health Plan Selects McKesson VITAL Nurse Advice Line Services

BROOMFIELD, Colo.--(BUSINESS WIRE)--Passport Health Plan, a provider-sponsored, community-based Medicaid managed care plan based in Louisville, Kentucky, has selected McKesson to provide nurse advice line services to approximately 170,000 Medicaid members. Available 24/7, the McKesson VITAL Nurse Advice Line service will play a pivotal role in directing callers to the appropriate level of care, helping members navigate the health care system, and improving access to doctors and other health care providers.

“The McKesson VITAL Nurse Advice Line delivers top-rated customer service, with a 94% user satisfaction rate and an average speed to answer a call of less than 30 seconds. By offering health plan members immediate access to experienced, highly trained nurses, we can help facilitate better health outcomes”

“At Passport Health Plan, we are committed to our mission, to improve the health and quality of life of our members. The McKesson VITAL Nurse Advice Line will help us live our mission by giving our members immediate access to speak with a registered nurse when they need medical advice. This will give our members the information they need to get the right care at the right place and time,” said Dr. Steve Houghland, Chief Medical Officer for Passport Health Plan.

Averaging 25 years of experience, McKesson nurses use patented algorithm-based clinical assessment tools that help accurately direct callers to the right level of care. “The McKesson VITAL Nurse Advice Line delivers top-rated customer service, with a 94% user satisfaction rate and an average speed to answer a call of less than 30 seconds. By offering health plan members immediate access to experienced, highly trained nurses, we can help facilitate better health outcomes,” said Naoise Colgan, Vice President, Care Management Solutions at McKesson.

About Passport Health Plan

Passport Health Plan is a unique public private partnership with the Commonwealth of Kentucky as a provider-sponsored, community-based, member-focused Medicaid health plan that serves more than 170,000 members in 16 Kentucky counties. The Plan has operated successfully over the past 15 years. The counties of service include Breckinridge, Bullitt, Carroll, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble and Washington. Passport Health Plan is sponsored by the University of Louisville Medical School Practice Association, University of Louisville Hospital, Jewish and St. Mary’s Healthcare, Norton Healthcare, and the Louisville/Jefferson County Primary Care Association, which includes the Metro Louisville Department for Health and Wellness and Louisville's two federally qualified health centers, Family Health Centers and Park DuValle. For additional information, please visit www.passporthealthplan.com.

About McKesson

McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit www.mckesson.com.