ShoreTel Enterprise IP Market Share in the U.S. Grows to Over 8 Percent

SUNNYVALE, Calif.--(BUSINESS WIRE)--ShoreTel^® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, continues to gain market share in the IP telephony market, according to recent data published by Synergy Research Group. In its market share summary report for the second calendar quarter of 2012, Synergy found that ShoreTel had both the highest sequential market share and revenue growth rate for Worldwide Enterprise IP Telephony among all vendors.

“By offering customers ultimate choice and flexibility in both on-premise and cloud solutions, we continue to grow despite a still-slow economy. With ongoing investments in customer satisfaction programs, our worldwide sales team as well as our partner ecosystem, we expect to see ongoing momentum and long-term growth.”

According to Synergy Research data based on revenue, ShoreTel ranks third in Enterprise IP Telephony market share in the U.S., where ShoreTel grew its market share from 7 percent in Q2’11 to 8 percent in Q2’12, resulting in year over year market share growth of almost 13 percent. In contrast, the Synergy report for the same U.S. market shows Avaya experienced a decline in market share of more than 13 percent year over year.

“Our steady double-digit growth over the past three years reflects ShoreTel’s commitment to delivering the most brilliantly simple solutions in the IP telephony market,” said Peter Blackmore, ShoreTel CEO. “By offering customers ultimate choice and flexibility in both on-premise and cloud solutions, we continue to grow despite a still-slow economy. With ongoing investments in customer satisfaction programs, our worldwide sales team as well as our partner ecosystem, we expect to see ongoing momentum and long-term growth.”

“Without sacrificing the benefits of advanced UC applications, ShoreTel continues to provide a communications platform that alleviates the complexity and costs typically associated with sophisticated IP communications,” says Jeremy Duke, founder & chief analyst, Synergy Research Group. “Despite the economic challenges that have plagued most other vendors this year, ShoreTel’s strategy of simplicity continues to drive healthy company growth and steady market share gains.”

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About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.