InterCall Named Top 50 Channel Program by the Readers of Channel Partners Magazine

CHICAGO--(BUSINESS WIRE)--InterCall®, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, announced today its selection as a 2012 Top 50 Channel Program by the readers of Channel Partners Magazine.

“Our channel growth is the result of InterCall’s focus on customer care, product innovation and the nurturing of our agent and reseller relationships. With the addition of our hosted telephony solutions available through West IP Communications, InterCall is even better positioned to help partners accelerate their growth.”

The publication canvasses its readers on an annual basis to determine the communications industry’s 50 best indirect channel programs. InterCall was selected from more than 200 carriers, resellers, master agencies, and hardware and software vendors on the ballot.

“The Channel Partners award is particularly gratifying because it comes from industry decision-makers,” said Heather Welborn, Executive Vice President of National Sales at InterCall. “Our channel growth is the result of InterCall’s focus on customer care, product innovation and the nurturing of our agent and reseller relationships. With the addition of our hosted telephony solutions available through West IP Communications, InterCall is even better positioned to help partners accelerate their growth.”

More than 700 readers participated in the survey, which ranked the top 50 companies based on ease of doing business, quick quoting, responsiveness, extra support, higher commissions and better special pay incentives for faster sales.

“Since our founding, we have placed a premium on innovative services for our customers, and InterCall has been a key partner in our business strategy,” said Rick Riviere, Managing Partner of Two Rivers Teleconferencing, LLC. “We’re grateful for the relationship we’ve built with InterCall and congratulate the company on its latest honor.”

InterCall and the other winners will be acknowledged today as the Fall 2012 Channel Partners Conference & Expo begins in Orlando. The trade show runs through September 14.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conferencing and collaboration services provider in the world. Founded in 1991, InterCall offers telephony, messaging, webcasting, virtual environment, and conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit InterCall.

About West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.