Circe Salesforce-Based Performance Management Software Shown to Increase Client Face-Time by 25%, Dramatically Reduce Errors

NEW CLOUD-BASED PLATFORM FOR SOCIAL SERVICE NONPROFITS TO BE UNVEILED AT DREAMFORCE CONFERENCE

SAN FRANCISCO--(BUSINESS WIRE)--Circe Software, Inc., a social enterprise software development company, announced today that it will launch its cloud-based performance management software, Circe, at the upcoming Dreamforce conference in San Francisco on September 18th. Created by social service providers for service providers, Circe showed during beta testing that it enabled service providers and managers to:

“Thanks to Circe, the average time from when a service was provided to the time it was documented, went from 49 days to 24 hours”

• Spend 50 percent less time on paperwork
• Spend an average of 25 percent more face-time with clients
• Reduce invoicing error rates from an average of 7.8 percent to 0.3 percent
• Increase productivity by 17 percent

“We created this platform to enable social service organizations to more easily and accurately manage services, track outcomes, report to funders,” said Bob Bennett, CEO, Circe Software, Inc. Many human services providers today struggle with compliance and spend too many resources managing their various programs, reporting to funders with widely varying requirements, and maintaining compliance with Medicare and HIPAA.

Circe was developed to meet the changing needs of any social services provider. The platform supports all of the critical functions for managing a variety of programs, including compliance, intake management, assessments, billing, services integration, and contact management. “Circe gives clinicians and administrators tools to better manage the services they provide, as well as data needed to see how efficient and productive the organization is at delivering those services,” said Bennett.

The Felton Institute in San Francisco was one of the programs that participated in beta testing the platform. “Thanks to Circe, the average time from when a service was provided to the time it was documented, went from 49 days to 24 hours,” said Melissa Moore, Ph.D. director of the Felton Institute.

Because Circe runs on the Salesforce FORCE.com platform it makes chart data securely available to service providers and managers anywhere, at any time. Users can instantly view up-to-the-minute program and provider productivity data across the entire organization, monitor progress notes, quality of objectives and interventions on a plan of care, and ensure clients are getting the best possible service.

“There is no way we could maintain compliance without Circe. The built in dashboards allow us to instantly see which charts are up-to-date, which are in compliance, and which aren’t,” said Dr. Moore.

“We envision a world where an organization’s staff is happier and more productive because they are empowered to spend their time in ways that best serve their organization’s mission, and one where transparency, compliance, and accountability are simple, efficient, and securely managed,” said Bennett.

The Circe leadership team will be available at the Dreamforce conference at the Moscone Center in San Francisco, September 18-21 at the Foundation Partner Expo on the third floor of Moscone West. Social Service agencies interested in learning more should contact Circe at [e-mail] or visit www.circesoftware.com/demo to request a personal demonstration.

Circe Software, Inc., a social enterprise, was founded in 2011 to deliver affordable, effective performance management solutions to nonprofit social service agencies. Its flagship product, Circe, is built on the Salesforce FORCE.com platform, and was originally developed for Family Service Agency of San Francisco. The platform has been beta tested for seven years across a range of programs, and was created for mid-size nonprofit social service agencies that need to automate their operations including managing services, tracking outcomes, and reporting to funders.