ATLANTA--(Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced the general availability of Nexidia Interaction Analytics, the next generation of its highly acclaimed contact center analytics software.)--
Nexidia analyzes all customer interactions including phone calls, emails, chats or surveys to identify critical areas for improvement to enact change in business processes and agent performance. The new Interaction Analytics features multichannel searching and categorization, enhanced dynamic reporting and a new user interface.
Offered via the Nexidia Analytics OnDemand Program, the hosted solution provides the advantages of quicker implementations, lower total cost of ownership and a faster return on investment when compared to traditional on-premise deployments.
Startup costs begin at $20,000, which includes setup in a secure, hosted environment and data extraction of interactions. The cost of ongoing monthly service starts at $50 per agent per month, with a minimum $5,000 per month, for a one-year contract. This provides an ongoing annual cost starting at $60,000, with the flexibility to increase or decrease volume of interactions as business needs change. Also included in the program is Nexidia online, instructor-led training to ensure that companies can easily get up to speed with Interaction Analytics.
Nexidia provides interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com/.