ATLANTA--(RedPrairie Corporation, a global supply chain and retail technology provider, announced today that it made this year’s InformationWeek 500, an annual listing of the nation’s most innovative users of business technology. Winners were announced on Sept. 11, 2012, at the InformationWeek 500 awards ceremony in Dana Point, Calif.)--
“We are proud of RedPrairie’s ranking on the InformationWeek 500.”
“The InformationWeek 500 has recognized the most innovative users of business technology for 24 years, and this year’s innovations were particularly impressive,” said InformationWeek Editor In Chief Rob Preston.
RedPrairie received this award based on a strategic internal initiative to upgrade its phone system and call center capabilities. As a global organization with customers located in more than 50 countries, RedPrairie offers customer support 24 hours a day, 365 days a year. By adopting a software-based phone client, RedPrairie was able to unite its global support team while enabling more than 200 users to remove the physical phones from their desks and move to a more agile and mobile work style.
“The recognition by InformationWeek shows that when organizations are willing to put the customer first, seemingly routine business processes can be transformed into strategic opportunities to improve customer satisfaction and employee performance,” said John Kopcke, chief technology officer at RedPrairie. “We are proud of RedPrairie’s ranking on the InformationWeek 500.”
In addition to the call center upgrade, RedPrairie’s efforts to re-define customer service excellence are evident in the recent launch of RedPrairie Support Cloud, a self-service, interactive support portal that provides immediate access to any type of support need, including product support, product documentation, training opportunities, community-based forums and user group communities.
For additional information on RedPrairie’s commitment to customer support please visit http://www.redprairie.com/long-term-support/. Additional details on the InformationWeek 500 can be found at www.informationweek.com/iw500/.
For more than 35 years, RedPrairie’s best-of-breed supply chain, workforce, and all-channel retail solutions have put commerce in motion for the world’s leading companies. Installed in over 60,000 customer sites across more than 50 countries, RedPrairie solutions adapt to help ensure visibility and collaboration between manufacturers, distributors, retailers, and consumers. RedPrairie is prepared to meet its customers’ current and future demands with multiple delivery options, flexible architecture, and 24/7 technical and customer support. For a world in motion, RedPrairie is commerce in motion.
RedPrairie is a registered trademark of RedPrairie Corporation. © 2012 RedPrairie Corporation. All Rights Reserved. Other product and service names mentioned herein are the trademarks of their respective owners.
About InformationWeek Business Technology Network (http://www.informationweek.com)
The InformationWeek Business Technology Network provides IT executives with unique analysis and tools that parallel their work flow—from defining and framing objectives through to the evaluation and recommendation of solutions. Anchored by InformationWeek, the multimedia powerhouse that looks across the enterprise, the network scales across the most critical technology categories with online properties such as DarkReading.com (security), NetworkComputing.com (networking and communications) and BYTE (consumer technology). The network also provides focused content for key IT targets, such as CIOs, developers and SMBs, via InformationWeek Global CIO, Dr. Dobb's and InformationWeek SMB, as well as vital vertical industries with InformationWeek Financial Services, Government and Healthcare sites. Content is at the nucleus of our information distribution strategy—IT professionals turn to our experts and communities to stay informed, get advice and research technologies to make strategic business decisions.