Capital Retail Group Selects Thunderhead.com’s ONE Correspond App via Salesforce.com’s AppExchange

SAN FRANCISCO--(BUSINESS WIRE)--Thunderhead.com today announced that Capital Retail Group has selected ONE Correspond for Salesforce to accelerate its transformation of customer experience.

“We are embarking on a new era in customer engagement and ONE Correspond for Salesforce is transforming the way users communicate and engage with their customers and prospects – all within Salesforce.”

ONE Correspond for Salesforce is available on Salesforce.com’s AppExchange and is the first of a number of cloud-based customer experience solutions in Thunderhead.com’s new ONE customer engagement platform. ONE Correspond for Salesforce represents the next generation in enterprise-class customer experience management and enables Salesforce Sales Cloud and Service Cloud users to create highly personalized communications across multiple touch points, including mobile, Salesforce Chatter and other social networks.

The announcement was made today at salesforce.com’s Dreamforce 2012 in San Francisco. Thunderhead.com will be exhibiting at booth 335 in the Dreamforce Expo.

Built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, ONE Correspond for Salesforce is currently available for test drive and deployment on the AppExchange at http://www.salesforce.com/appexchange.

Comments on the News

"By deepening customer and business relationships through real-time interactions and hyper-personalization across all customer touch points, ONE Correspond for Salesforce opens up new possibilities for Salesforce users, such as Capital Retail Group, to build stronger and more profitable relationships,” said Glen Manchester, CEO at Thunderhead.com. "We are embarking on a new era in customer engagement and ONE Correspond for Salesforce is transforming the way users communicate and engage with their customers and prospects – all within Salesforce.”
“ONE Correspond for Salesforce has transformed the way we interact with our clients by allowing us to deliver real-time and personalized communications, all through a seamless user experience,” said Robert Rack, CEO at Capital Retail Group. “As a commercial brokerage firm, it is crucial to get lease terms and transactions to clients in a timely manner and ONE Correspond for Salesforce provides us with the immediacy and efficiency we needed for communicating with our customers.”
“Companies around the globe are looking to transform their business for the social revolution,” said Ron Huddleston, senior vice president, ISV & Channel, salesforce.com. “Partners such as Thunderhead.com are leveraging the power of the Salesforce Platform to help customers like Capital Retail Group dramatically change how they connect with customers to drive growth.”

ONE Correspond for Salesforce is the first of a number of cloud customer experience solutions based on Thunderhead.com’s new ONE customer engagement platform. The application delivers enterprise-class customer experience management to support businesses in the way they interact and engage with their customers. ONE Correspond for Salesforce enables customers, like Capital Retail Group, to create highly personalized communications across multiple customer touch points, including Chatter. It creates opportunities for innovation in customer interactions and real-time business processes and drives enterprise mobility through its support for tablet devices.

Dreamforce 2012 is the industry’s largest cloud computing and enterprise technology event, welcoming more than 70,000 registered attendees to experience the power of the social revolution. With more than 750 sessions and 350 cloud companies in the expo, attendees can participate in interactive sessions, hands-on training with cutting-edge technology, thousands of live demos and unparalleled networking. In addition, Dreamforce welcomes special guests Sir Richard Branson, Founder of Virgin Group; Jeff Immelt, CEO of General Electric; Gen. Colin Powell, former Secretary of State; Tony Robbins, Entrepreneur, Author & Peak Performance Strategist; and The Red Hot Chili Peppers. Dreamforce 2012 offers attendees everything they need to connect with customers, partners and employees in entirely new ways, under one roof.

Additional Information

Register for Dreamforce: www.dreamforce.com
Become a fan of Dreamforce on Facebook: http://www.facebook.com/dreamforce
Follow @Dreamforce on Twitter: www.twitter.com/dreamforce
Follow Thunderhead.com on Twitter: https://twitter.com/Thunderheadon

About the Salesforce Platform and the AppExchange

The Salesforce Platform is the world’s most trusted and comprehensive cloud platform for building social and mobile cloud apps. It powers Salesforce CRM, more than 2.3 million custom apps built by customers and more than 1,600 apps developed by partners in its ecosystem. Social apps for business built on the Salesforce Platform can be easily distributed and marketed through salesforce.com’s AppExchange.

Salesforce, Dreamforce, AppExchange and others are trademarks of salesforce.com, inc.

About Thunderhead.com

Thunderhead.com is a leading provider of enterprise solutions for customer experience management. The Thunderhead.com ONE customer engagement platform provides powerful SaaS solutions that fundamentally change the way businesses engage with each other and their customers. Some of the world’s most demanding companies trust Thunderhead.com to help them build customer engagement and create enduring relationships. With Thunderhead.com, businesses have more power to drive revenue, brand strength, and differentiation through superior customer experience. Thunderhead.com serves its global customer base from offices located in North America, Europe and Asia Pacific. See: www.thunderhead.com.

About Capital Retail Group

Capital Retail Group provides a full range of brokerage, property management and strategic advisory services to the commercial retail sector serving Washington DC, Maryland, and Virginia. See. www.CapitalRetailGroup.com