NOTTINGHAM, United Kingdom--(Compass Plus, the global payments software provider, today announced it has helped Quipu, a third party processing center, to achieve 100 percent service availability in 2012 to date.)--
“The outstanding performance and reliability of Compass Plus’ TranzWare platform has helped us to fulfil this promise to customers by delivering 100 percent service availability.”
Quipu has been running its processing center on Compass Plus’ TranzWare applications since 2004 and delivers processing services to 17 banks within the ProCredit Group around the world. 100 percent availability has ensured Quipu’s bank clients are able to provide their customers with unrivalled service reliability.
Quipu achieved ISO 20.000 certification in 2010. As part of the certification, Quipu was required to collect and closely monitor the service uptime for customers against their SLAs from Jan. 1, 2011.
To provide fault-tolerance in case the primary processing complex experiences downtime, Quipu set up a Disaster Recovery Center in early 2011. The Disaster Recovery Center mirrors the primary processing complex and holds a synchronized copy of the database, which enables the rapid restart of the system to minimize downtime.
Since the beginning of 2011, Quipu has collected their KPI reports. They achieved 99.96 percent service uptime during that year (taking into account scheduled and unscheduled downtime). In 2011, taking into account only unscheduled downtime, the average monthly service uptime was 99.99 percent and in 2012 it reached an astonishing 100 percent. The achievement is made more remarkable due to Quipu’s global reach, working across 11 time zones with numerous and often conflicting peak processing times.
“We have made a commitment to our customers: that their account-holders can use payment services at any time of day, every day of the year without interruption and inconvenience,” said Bjoern Pysall, quality manager at Quipu. “The outstanding performance and reliability of Compass Plus’ TranzWare platform has helped us to fulfil this promise to customers by delivering 100 percent service availability.”
“Today consumers expect to be able to access and use services instantly and at any time. Ensuring services experience minimal downtime is essential in building and sustaining consumer confidence and trust,” said Maria Nottingham, CMO at Compass Plus. “By working closely with the highly skilled staff at Quipu, we have raised the bar for the industry in terms of service availability.”
TranzWare can help increase service availability with its layered approach whereby the fault-tolerance features of hardware, operating systems, the database and TranzWare itself are all utilized in conjunction with one another to enable high availability.
About Compass Plus
Compass Plus provides comprehensive, integrated and flexible software and services that help financial institutions meet rapidly changing market demands. Our diverse customer base spans retail banks, processing centres, national switches and personalisation centres in dozens of countries across Europe, Asia, Africa, the Middle East, and North & South America. With more than seventeen years experience, Compass Plus helps build and manage retail banking and electronic payment systems that generate new revenues and improve profits for its customers.
Quipu GmbH is an international IT company 100% owned by ProCredit Holding, the parent company of 21 ProCredit banks operating in Eastern Europe, Latin America and Africa, which together form the ProCredit group. The ProCredit group has more than 25 years’ experience in developing countries and emerging economies. The primary activity of Quipu is the development, implementation and support of software products as well as the outsourcing of software products and the provision of processing centre services. Quipu’s headquarters are situated in Frankfurt, Germany, and it has offices located in El Salvador, Colombia, Russia, Ukraine, Kosovo, Ghana and Macedonia. The company offers its services worldwide, transcending linguistic and cultural barriers.