“Gartner’s perspective of desktop outsourcing providers is a key metric for companies of all sizes to analyze and evaluate a vendor’s strengths, weaknesses and approach”
The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.
“Gartner’s perspective of desktop outsourcing providers is a key metric for companies of all sizes to analyze and evaluate a vendor’s strengths, weaknesses and approach,” said Kevin Kyser, chief operating officer and executive vice president, Xerox’s information technology group. “Being designated as a leader in the desktop outsourcing provider sector confirms our ongoing investment and commitment to quality standards and our customer focus.”
Desktop managed services include the day-to-day responsibilities for operating and managing the desktop computers and other supporting equipment. These services include procuring equipment and supporting the installation and maintenance with professional services to support the operation and management of the desktop.
Xerox, through its acquisition of Affiliated Computer Services in 2010, expanded its enterprise and small business services to include information technology outsourcing services, such as help desk, desktop outsourcing, and application and infrastructure services.
About the Magic Quadrant
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With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.realbusiness.com. For investor information, visit http://www.xerox.com/investor.
1 Gartner “Magic Quadrant for Desktop Outsourcing Services, North America” by David Edward Ackerman, Helen Huntley, Bryan Britz and William Maurer. July 24, 2012.
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