Providence Business News Dubs Citizens Bank’s Enhanced Online and Mobile Banking Services the “Most Innovative” Development in Financial Services in 2012

Recognition follows significant growth in customer downloads of Citizens Bank apps for iPhone and Android and top-ranked customer ratings in both the Apple Store and Google Play

PROVIDENCE, R.I.--(BUSINESS WIRE)--Recent enhancements to online and mobile banking services already popular among Citizens Bank customers have won RBS Citizens Financial Group, Inc., recognition from Providence Business News as this year’s Most Innovative Company in Financial Services. PBN will honor RBSCFG at its “Fastest-Growing and Most Innovative Companies” recognition event later today.

“Given the increasing popularity of mobile and online banking, we are committed to investing in new technologies that provide our customers with expanded options and convenience so they can take care of their banking needs anytime and anywhere”

“Given the increasing popularity of mobile and online banking, we are committed to investing in new technologies that provide our customers with expanded options and convenience so they can take care of their banking needs anytime and anywhere,” said Ned Handy, President, Citizens Bank and RBS Citizens, Rhode Island and Connecticut. “We are honored by this recognition and excited to see so many of our consumer and business customers take advantage of the expanded functionality of our online and mobile banking services.”

The bank’s mobile banking apps for iPhone^® and Android^™ have become popular with customers who use them to pay bills, check balances, and search for the nearest branch or ATM. Hundreds of thousands of customers have downloaded the iPhone and Android apps. Together, the bank’s mobile banking apps for both Apple and Android devices receive very high customer satisfaction scores in the App Store and Google Play, with an average review of 4.5 (on a scale of 5).

Also in May, RBSCFG unveiled enhanced online and mobile banking platforms for customers, with updates including person-to-person payments on the web (Popmoney^®) and expanded mobile functionality. With Popmoney and external account-to-account transfer functionality also now available to Business Banking customers, small businesses can improve their cash-management processes by monitoring all of their accounts with a single view.

Building upon their online business banking offerings, last year RBSCFG became the first bank in its 12-state footprint to offer a corporate mobile banking solution with the introduction of accessMOBILE^™. Mobile business banking allows customers to get balance information, check on the status of a transfer, approve and release wire transfers, receive alerts and find nearby ATMs.

About RBS Citizens Financial Group, Inc.

RBS Citizens Financial Group, Inc. is a $129 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has more than 1,400 branches, approximately 3,700 ATMs and approximately 18,940 colleagues. Its two bank subsidiaries are RBS Citizens, N.A., and Citizens Bank of Pennsylvania. They operate a 12-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont; and the Charter One brand in Illinois, Michigan and Ohio. RBSCFG has non-branch retail and commercial offices in more than 30 states. RBSCFG is owned by RBS (the Royal Bank of Scotland Group plc). RBSCFG’s website is citizensbank.com.