NEW YORK--(Thunderhead.com, a pioneer of SaaS solutions for customer experience management, today announced that SafeAuto Insurance has selected the Thunderhead NOW solution to provide standardized documentation on a single platform for all policy, billing and claims document generation across the organization. Thunderhead.com will work with existing solutions to deliver enhanced customer service for SafeAuto, enabling the company to maximize its existing IT investments.)--
“We chose Thunderhead.com for its ability to help us up our level of communications beyond just mail and fax and into web and text, all from one easy-to-manage platform. The platform also seamlessly integrates with our existing IT infrastructure, reducing costs and eliminating the need to rip and replace systems.”
SafeAuto, a U.S. property/casualty (P/C) insurer, needed to extend the capabilities of its current document management system and wanted to implement a solution that would integrate with Guidewire InsuranceSuite™, a complete set of systems that support the core operations of P/C insurers, which the company is currently implementing. After evaluating several solutions, SafeAuto selected Thunderhead NOW to provide one common platform for enterprise communication. Thunderhead NOW is a cost-efficient platform that needs minimal maintenance, allowing SafeAuto to enhance its operational strategy.
Thunderhead NOW provides robust communication options for SafeAuto’s customers across multiple channels such as printing and faxing, as well as emerging channels such as texting and web delivery. Thunderhead.com provides SafeAuto’s IT department with a straightforward pricing model, reduces annual maintenance costs and significantly increases technical flexibility. SafeAuto also selected Thunderhead.com for its proven track record of allowing business users to design, create and maintain form content with minimal assistance from IT.
“At SafeAuto, we realized that we needed to communicate with our customers in new ways to make sure that we delivered the best level of service possible when it came to sharing claims, policy and billing information,” said Shane Switzer, Vice President of Procurement and Strategic Planning at SafeAuto. “We chose Thunderhead.com for its ability to help us up our level of communications beyond just mail and fax and into web and text, all from one easy-to-manage platform. The platform also seamlessly integrates with our existing IT infrastructure, reducing costs and eliminating the need to rip and replace systems.”
“It’s very important for companies to communicate with their customers through the right channels at the right time,” said Chris Manton Jones, Chief Operating Officer, Thunderhead.com. “When developing our solutions, the customer experience is at the forefront. We’re committed to ensuring customers are receiving content in a format that is best suited for their needs. Through these solutions, we help companies like SafeAuto ensure that they are interacting with their customers in the manner they want to be communicated with and as a result, helping them be viewed as innovative and progressive brands.”
Thunderhead.com is a leading provider of enterprise solutions for customer experience management. Thunderhead.com provides powerful SaaS solutions that fundamentally change the way businesses engage with each other and their customers. Some of the world’s most demanding companies trust Thunderhead.com to help them build customer engagement and create enduring relationships. With Thunderhead.com, businesses have more power to drive revenue, brand strength, and differentiation through superior customer experience. Thunderhead.com serves its global customer base from offices located in North America, Europe and Asia Pacific. See: www.thunderhead.com
About SafeAuto Insurance Company
SafeAuto Insurance Company is a Property and Casualty insurance company based in Columbus, OH. Today, the company provides the state required minimum car insurance coverage to drivers in 16 states including Ohio, Indiana, Kentucky, Georgia, Pennsylvania, South Carolina, Tennessee, Louisiana, Mississippi, Illinois, Missouri, Arizona, Oklahoma, Texas, Virginia, and Kansas. A direct-to-consumer auto insurance company, the mission of SafeAuto Insurance is to “keep you legal for less” – helping motorists obtain high quality yet inexpensive coverage. For more information and for car insurance quotes, visit www.SafeAuto.com.