Golden West Telecommunications Deploys Centina Systems for End-to-End Broadband Service Monitoring

NetOmnia™ Event and Performance Monitoring and Service Assurance offer end-to-end visibility to improve service quality and customer service by reducing its mean time to repair (MTTR)

PLANO, Texas--(BUSINESS WIRE)--Centina Systems, a leading provider of service assurance and service quality management solutions for communications service providers (CSPs) worldwide, has announced that Golden West Telecommunications, a provider of voice, data and cable TV services in South Dakota, has deployed the NetOmnia™ suite of solutions.

“NetOmnia™ is unique in its approach to aggregation and correlation of alarms in a heterogeneous service provider network”

Golden West will use the NetOmnia™ Operations Assurance, Service Assurance and Performance Assurance products to monitor its wireline network and provide real-time, comprehensive visualization of customer broadband service performance for its ISP business.

Golden West’s primary business driver was to improve service quality and customer service by reducing its mean time to repair (MTTR). Operationally, this translates to finding a network management solution allows its technical teams to quickly assess and solve cross-platform problems in a more efficient manner.

“NetOmnia™ is unique in its approach to aggregation and correlation of alarms in a heterogeneous service provider network,” said Nick Rogness, Director of Engineering and Operations at Golden West. “The key differentiator in the selection of NetOmnia™ was the ability to apply business workflow rules to network events. This enables our organization to align network management practices with business goals.

“Our operations infrastructure has been streamlined and our network performance and MTTR improved by monitoring the network with NetOmnia™, rather than the numerous element management systems. NetOmnia will provide end-to-end visibility of the network and its performance across a multi-vendor environment along with the ability to correlate customers to services in real-time.”

NetOmnia™ Operations Assurance is a carrier-class, next-generation fault management solution that deploys rapidly, improves network visibility and dramatically reduces the ongoing administration and maintenance. NetOmnia™ Performance Assurance provides real-time, historical and projected network performance analysis and visualization of the end-to-end performance of any type of network or cloud infrastructure, including key performance indicators (KPIs) and their impact on the business and SLAs.

“Most incumbent and regional communication providers have acquired a variety of legacy and disparate systems for network monitoring and service assurance, making it very difficult to gain a comprehensive view of the network and what is impacting the customer experience,” said Anand Gonuguntla, Co-Founder and CEO, Centina Systems. “NetOmnia offers a complete solution for gaining deep, end-to-end visibility into network operations that dramatically improves the customer experience and network performance while reducing ongoing operations costs.”

Learn more about how Centina Systems is redefining service assurance at www.centinasystems.com.

About Centina Systems

Centina Systems' innovation is redefining Service Assurance and helping service providers succeed in today’s highly competitive landscape. Based in Plano, TX, Centina Systems provides Service Assurance and Service Quality Management solutions for communications service providers globally. The company is focused on helping operators enhance the customer experience, while at the same time improving their operations through increased agility and faster time to market of new services. For more information, visit www.centinasystems.com.