LOS ANGELES--()--Transamerica Retirement Services announced today that it has received 38 “Best in Class” ratings by retirement plan sponsors in Chatham Partners’ second quarter post-conversion customer satisfaction survey. The survey measures the overall quality and management of Transamerica’s plan installation process according to the first-hand experiences of retirement plan sponsors.
“Transamerica is focused on helping people retire with confidence, and Chatham Partners’ survey of plan sponsors helps us fine-tune the services we provide. With the survey, we continuously monitor key drivers of satisfaction, which help us deliver a ‘best in class’ experience during the first stages with new clients”
“Transamerica is focused on helping people retire with confidence, and Chatham Partners’ survey of plan sponsors helps us fine-tune the services we provide. With the survey, we continuously monitor key drivers of satisfaction, which help us deliver a ‘best in class’ experience during the first stages with new clients,” said Stig Nybo, president of Transamerica Retirement Services. “We are pleased that our newest clients continue to give Transamerica high praise for exceeding their expectations.”
The Chatham Partners’ post-conversion survey is integral to Transamerica’s efforts to consistently monitor its plan installations as part of its process for continuous advancement. The survey respondents manage the retirement plans of small- and mid-sized U.S. businesses.
Transamerica received “Best in Class” ratings from retirement plan sponsors in the following areas:
Overall Impressions of Transamerica
Overall Impressions of the Conversion Experience
Conversion Project Manager
Management of the Conversion
Overall Satisfaction with Conversion Experience
Overall Satisfaction with Transamerica
About Transamerica Retirement Services Corporation
Transamerica Retirement Services Corporation (“Transamerica” or “Transamerica Retirement Services”), which is headquartered in Los Angeles, CA, designs customized retirement plan solutions to meet the unique needs of small- to mid-sized businesses. Transamerica and its affiliates have more than 17,0001 retirement plans totaling more than $20 billion1 in assets. For more information about Transamerica, please refer to www.TA-Retirement.com.
About Chatham Partners Second Quarter Post-Conversion Customer Satisfaction Analysis
Chatham’s independent third-party research helps isolate Transamerica’s key strengths, weaknesses, and gaps in the installation process. By identifying the most important drivers of client satisfaction, Transamerica uses these findings to help provide a quality installation process.
Questions were rated on a 7-point scale with “6” and “7” representing the highest levels of satisfaction. A “Best in Class” rating was received when 85 percent of the respondents selected a “6” or “7” for 44 specific areas that were rated. The Chatham Partners’ post-conversion survey is based on 261 client responses in Chatham Partners’ most recent second quarter report. Transamerica Retirement Services is not affiliated with Chatham Partners, LLC.
1As of December 31, 2011.