Rimini Street Expands Support Offering to Include Oracle Hyperion Products

SAN FRANCISCO--(BUSINESS WIRE)--Oracle OpenWorld 2012 — Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including SAP AG (NYSE:SAP) software and Oracle Corporation’s (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite and Oracle Database software, today announced the expansion of its maintenance and support services to cover Oracle Hyperion products. Rimini Street Support for the Oracle Hyperion line of products is available immediately and includes the same innovative, high-value services, such as 30-minute guaranteed response time from a named Primary Support Engineer (PSE) and performance support, that have made Rimini Street the leading third-party support program in the industry for SAP and Oracle’s Siebel, PeopleSoft, JD Edwards, E-Business Suite, and Oracle Database products. The Company today also announced strong growth across its Oracle product lines with sales bookings for support related to Oracle products growing 150 percent in the past year since Oracle OpenWorld 2011.

“Our continued strong growth and record results are a clear indication of Rimini Street’s proven support model and we look forward to helping more licensees switch from Oracle and achieve 50 percent savings in annual support costs and benefit from ultra-responsive support for their core ERP and Hyperion products.”

Rimini Street Support Services for Oracle Hyperion Products

Oracle Hyperion licensees who switch their annual support to Rimini Street will achieve the same 50 percent savings in annual support fees that Rimini Street enterprise application software support clients enjoy today. Rimini Street Support for Oracle Hyperion offers support across the entire product line, including the following:

Oracle Hyperion Planning (including Workforce Planning, Capital Asset Planning & Project Financial Planning)
Oracle Essbase
Oracle Hyperion Financial Management (HFM)
Oracle Hyperion Financial Close Management
Oracle Hyperion Strategic Finance
Oracle Financial Management Analytics

Recognized by leading analyst firms and media alike for its “disruptive” and innovative approach, including The Stevie® Awards, Red Herring and InformationWeek, Rimini Street Support incorporates features that have made it the support provider of choice for hundreds of organizations around the world, which include:

Support for a minimum of 10 years for existing releases without required upgrades
Named, local Primary Support Engineer (PSE) assigned to each client
24/7 support coverage with 30-minute-or-less guaranteed response by a senior engineer
Diagnostic, configuration and performance support
Integration support with Oracle and SAP applications

In addition to significant cost savings and innovative support program features, licensees who use Rimini Street for combined support of their Oracle Hyperion and Oracle or SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the Hyperion product and other applications, all from a single provider.

Demand Multiplies for Rimini Street Support for Oracle Applications

Oracle licensees’ demand for third-party support is stronger than ever, with sales bookings, invoicing and revenue related to Oracle products all at record highs. Record growth related to Oracle products has been driven by a significant increase in demand from Oracle licensees and larger overall deal sizes, including the signing of many seven-figure deals across the Oracle product lines in the past year. In addition to significant bottom line savings, Oracle licensees are choosing Rimini Street’s award-winning support for its innovative, premium-level service, which includes a named Primary Support Engineer (PSE) assigned to each client, 24/7 support coverage, 30-minute guaranteed response times, support for customizations at no additional fee and support for a minimum of 10 years for existing releases without required upgrades.

Rimini Street Leads Third-Party Support Industry

Rimini Street is the recognized industry leader in third-party enterprise software support. Since 2005, more than 500 organizations with supported operations in 70+ countries have selected Rimini Street for the mission-critical support and updates needed to successfully process billions of dollars in transactions a month. They range from Fortune 500, midmarket and public sector organizations, and include 61 of the Fortune 500 and 15 of the Global 100 firms.

“More and more organizations are searching for ways to optimize their resources and limited IT budgets, and Rimini Street is pleased to meet the strong demand from Oracle and SAP licensees running Oracle Hyperion to help them maximize ROI and provide an innovative, cost-effective support program,” said Seth Ravin, CEO, Rimini Street. “Our continued strong growth and record results are a clear indication of Rimini Street’s proven support model and we look forward to helping more licensees switch from Oracle and achieve 50 percent savings in annual support costs and benefit from ultra-responsive support for their core ERP and Hyperion products.”

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save 50 percent on annual support fees and save up to 90 percent on total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least 10 years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com or call within the USA 888-870-9692 or internationally 702-839-9671.