iQor CEO Norm Merritt to Keynote Contact Center Fall 2012 Conference

Will Share Insights on Using Big Data to Decode the Customer Genome

NEW YORK--(BUSINESS WIRE)--Norm Merritt, President and Chief Executive Officer of iQor, will discuss the digital network, tools, and processes needed to capture, decode, and act upon the unique DNA of a customer during a keynote address at the Contact Center Fall 2012 Conference.

The conference is produced and managed by the Contact Center Association and will be held October 9-12 at the Hilton Miami Downtown.

WHAT:	Keynote: The Customer Genome Project: Decoding Customer DNA Using Big Data
WHERE:	Hilton Miami Downtown
WHEN:	Wednesday, October 10; 1:30-2:15 PM ET
WHO:	Norm Merritt, President and CEO, iQor

More information about the conference can be found at www.contactcenter2012.com.

About iQor

Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions with 14,000 employees in 31 Centers of Excellence dedicated to understanding each customer’s DNA. Using data science and real-time analytics intelligence, iQor delivers extraordinary customer experiences that enhance revenue while promoting and protecting its clients’ brands. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. For more information, please visit www.iqor.com.

About Contact Center Fall 2012 Conference

Managed and produced by the Contact Center Association (www.contactcenterassociation.com), with headquarters in Colorado Springs, CO, the Contact Center Spring 2012 Conference & Expo will be held April 23-26 in Orlando, FL. For more info: www.contactcenter2012.com.