TAMPA, Fla--()--ELM Resources, a leading provider of technology products to higher education, announced today that it has completed its 18th and most successful private loan peak processing season to date. During ELM’s three highest volume months of July, August and September, ELM volumes increased by more than 10% over 2011 in certifications and disbursements via ELMNet, ELM’s private loan certification product and via ELM NDN, ELM’s private loan disbursement platform. Throughout the 2012 peak season, ELM maintained 99.999% system availability, and its National Service Center exceeded all performance standards including a historically low call abandonment rate of 1.24% with over 90% of all calls answered within 30 seconds.
“These enhancements further emphasize our continued commitment to providing the most innovative and highest quality products and services to our school and lender partners.”
“For nearly two decades, ELM has provided quality products and services to schools and lenders within the student loan industry,” says Jon Veenis, ELM’s Chief Executive Officer. “ELM continues to grow and has added over 40 new schools and 30 new lenders in 2012. The enduring support of our Members, Affiliates and schools coupled with our sound, long-term business plan place ELM in a solid position to continue processing into the future.”
“ELM Members, Affiliates and schools have much to look forward to from ELM. Later this year, we will unveil exciting enhancements to ELMSelect, our online lender comparison resource product. ELMSelect allows schools to display their lenders and loan types, and allows students to evaluate, compare and select a lender that best fits their loan needs,” continues Veenis. “These enhancements further emphasize our continued commitment to providing the most innovative and highest quality products and services to our school and lender partners.”
About ELM Resources: ELM Resources began in 1994 and is the only not-for-profit mutual benefit corporation serving the student loan industry today, including universities, colleges and lenders. ELM provides a common, non-proprietary and open data exchange and disbursement system that seamlessly links the diverse computing platforms of schools and lenders through its industry leading products, ELMNet, ELM NDN and ELMSelect. Over 1,600 campuses use ELM Resources to send and receive loan data for alternative loans with the lender of their choice. More information about ELM Resources is available at: www.elmresources.com.