Bomgar Honored as 2012 Technology Services TechBEST Finalist for Best in Satisfaction

JACKSON, Miss. & SAN DIEGO--(BUSINESS WIRE)--Bomgar, a leading provider of secure remote support solutions, today announced it has been named a 2012 TechBEST Awards finalist by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, at the Technology Services World (TSW) Service Transformations conference today in Las Vegas, Nevada. The company was named a finalist in the Best in Satisfaction category.

“Success can be measured in many ways, but customer satisfaction is our number one priority. I am thankful to work with a team that not only develops an outstanding product, but also provides an exceptional customer experience, which is why we have such an impressive and loyal customer base.”

The new TechBEST Awards are being introduced by TSIA to recognize service technology providers in two categories—the Best in Satisfaction category for companies that received the highest satisfaction scores by their customers, and the Best in Show category selected by conference attendees to recognize the organization that created the best experience in the TSW | EXPO.

TechBEST finalists for the Best in Satisfaction category were selected by TSIA members who participated in the 2012 TSIA annual global survey on technology adoption and planned spending. As a TechBEST finalist, Bomgar will be featured in TSIA Research, and conference attendees can learn more about the company’s offerings during the TechBEST Showcase that will be conducted at the conference on October 15. The winner will be announced on Wednesday, October 17.

Bomgar’s appliance-based solution enables tech support organizations to remotely access and fix nearly any computing system or mobile device in any location, speeding issue resolution and increasing end-user satisfaction. More than 6,500 organizations around the world use Bomgar to provide tech support to employees, customers and unattended systems.

“There’s no stronger endorsement of a technology provider’s impact than the satisfaction ratings it receives from its own customers. Bomgar received high praise for its Best in Satisfaction solution from the hundreds of members who participated in TSIA’s 2012 survey on technology adoption and planned spending,” said John Ragsdale, vice president of technology research for TSIA. “This round of TechBEST finalists all have long track records for creating innovative solutions that consistently deliver business value to customers. It’s our privilege to honor Bomgar as a proven leader who can positively impact the service operations of TSIA member companies.”

“We are both honored and humbled to be named a finalist in the 2012 TechBEST Awards by TSIA members,” said Joel Bomgar, founder and CEO, Bomgar. “Success can be measured in many ways, but customer satisfaction is our number one priority. I am thankful to work with a team that not only develops an outstanding product, but also provides an exceptional customer experience, which is why we have such an impressive and loyal customer base.”

TSW events have a strong reputation for delivering a solid program filled with impactful content. More information on Technology Services World and the Technology Services TechBEST Awards can be found at www.technologyservicesworld.com.

About Bomgar

Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google±.

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com