Evolve IP’s Award-Winning Cloud-Based Contact Center Enhanced

Industry leading solution expands access, insights, and flexibility for call center managers and staff

WAYNE, Pa.--(BUSINESS WIRE)--Today Evolve IP, The Cloud Services Company™, introduced a major new version of The Evolved Call Center, an industry leading cloud-based contact center solution and winner of this year’s TMC Product of the Year award. This new release brings greater access, insight, and flexibility to call center operations with browser-based contact center tools, including Mac support; a simplified agent and supervisor interface; a personalized management workspace; 16 new customizable reports; report automation; and much more.

“Our award-winning cloud-based contact center just got even better”

With this major upgrade, managers can now monitor, report on, and modify their Evolved Call Center system from any PC, laptop, smartphone, or tablet anywhere there’s an Internet connection. Evolve IP’s cloud-based call center solution gives contact center managers tight control and deep insights into their contact center operations. And no on-premise call center comes close to the Evolved Call Center for fast deployment, painless upgrades, lower TCO (there’s no CAPEX), predictable and flexible monthly costs, unmatched business continuity, and SOC 2-certified platform security.

“Our award-winning cloud-based contact center just got even better,” says Rich Fox, Contact Center Director at Evolve IP. “These new features will keep our customers way ahead of their competition, and make it possible to monitor and control their contact center from any device, anywhere. But we’re not stopping there. We’re committed to providing a best-of-breed, low-cost, cloud-based call contact solution, and will continue to deliver innovative new features and services for our customers.”

The Evolved Call Center is an enterprise-class virtual contact center solution that seamlessly integrates into any existing HPBX or legacy PBX service. It’s designed to provide call centers of all sizes with access to the full range of features crucial to effectively and efficiently run a call center today. And because it’s based in the cloud, the Evolved Call Center delivers unmatched scalability and flexibility through a cost-effective cloud-services model. The new version brings important new capabilities to customers, including:

1. Choice of Windows- or Mac-based browser clients that provide a personalized workspace through simplified agent and supervisor interfaces.
2. Enhanced supervisor reporting that lets managers chose from 16 new report templates and automate their reporting.
3. Advanced contact center capabilities like Unavailable and Call Disposition Codes for agents to select, call whispers that play DNIS or ACD specific messaging to agents, dynamic call prioritization based upon DNIS, spoken expected wait time, and the ability for an agent to control their outbound caller ID from a pre-defined list.

The upgrade is provided to existing Evolved Call Center customers free of charge, without any service interruptions. And to ensure every customer gets the most value out of this update, Evolve IP is providing free training and support. For more information about Evolve IP's suite of cloud services, visit www.EvolveIP.net. For more discussion about how cloud services can improve business, visit Cloud IQ.

ABOUT EVOLVE IP

Evolve IP, The Cloud Services Company™, provides organizations with an award-winning cloud platform where all of their IT applications and infrastructure can be securely hosted, accessed, and managed together. Today, tens of thousands of customers depend daily on Evolve IP for cloud services like: email, Office, unified communications, and contact centers. They also rely on Evolve IP for hosted infrastructure, including: virtualized servers, desktops (VDI), networks, and phones. By providing a unified, single-source solution, Evolve IP simplifies cloud management and eliminates the issues and risks stemming from handling multiple vendors, legacy systems, and disparate cloud offerings. Visit www.EvolveIP.net or http://blog.EvolveIP.net.