Skylight Healthcare Systems Announces 6th Annual Client Conference

SAN DIEGO--(BUSINESS WIRE)--Skylight Healthcare Systems, the leading provider of Interactive Patient Care systems, is hosting its 6^th Annual Client Conference—a 3-day national forum focused on advancing solutions that promote patient engagement and improve the patient experience across the continuum of care. Built on the foundation of industry-enabling knowledge transfer, the conference serves as a gathering for a progressive community of healthcare leaders from acute care, pediatric, and specialty hospitals to present and share advances in the deployment of interactive patient systems to dramatically impact HCAHPS scores, patient safety, clinical workflow, service excellence, and more.

“For the past six years, we have witnessed the dramatic improvement of reportable metrics at our clients’ sites, and we have seen how leaders in the healthcare community can make a real difference in engaging patients and families across their healthcare journey.”

The theme of this year's conference is "Engagement. Innovation. Excellence." For the 5^th consecutive year, the Skylight Client Conference is being staged in San Diego, CA, at the historic Hotel del Coronado, and will be held November 14-16^th, 2012.

Conference themes and speakers will create a high-impact opportunity for attendees to gain experiential insight from both industry experts and their peers from across the country. For its 6th Annual Client Conference, Skylight is honored to present the following exceptional keynote speakers:

Colleen Sweeney: Colleen is the founder of Sweeney Healthcare Enterprises, and she’s on a mission to transform healthcare. Colleen conceived and conducted the Patient Empathy Project, a three year research study. During this research, she discovered that 96% of all patients have serious fears about health care. She’s identified the Top 11 Patient Fears and developed the Patient Experience Pyramid, a tool for healthcare teams to uncover and respond to patient fears.

Brian Lee: Brian is the founder and CEO of Custom Learning Systems, a leader in on-site training, coaching, and service education in the healthcare industry. One of North American's leading experts in the field of world-class Patient Satisfaction, and Employee Retention, Brian is a best-selling author. His publications include Keep Your Nurses for Life, Satisfaction Guaranteed, and How to Satisfy Every Customer, Every Time. Brian has published more than 60 audio and video training programs, including "Essential Secrets to Become the Healthcare Employer of Choice."

Interactive conference sessions will feature presentations and metrics from Skylight clients who have elected to maximize their use of the CareNavigator™ system by launching strategic initiatives to drive positive outcomes in areas including:

Improvements in patient satisfaction
Advances in HCAHPS including quiet at night, nurse communication, cleanliness, and more
Reductions in fall rate and HAC’s
Deployment of pain management initiatives
Patient engagement across the care continuum

“This conference brings together innovative and inspired people from across the healthcare spectrum that are committed to placing patients and families at the center of care. This unique mixture coupled with a creative environment at the Hotel del Coronado, provides an unprecedented learning and networking experience for people working toward a common goal,” said Tom Klopack, Skylight President and CEO. “For the past six years, we have witnessed the dramatic improvement of reportable metrics at our clients’ sites, and we have seen how leaders in the healthcare community can make a real difference in engaging patients and families across their healthcare journey.

Conference Facts:

Conference Title:						"Engagement. Innovation. Excellence."
Conference Dates:						Wednesday, 11/14/2012 through Friday, 11/16/2012
Conference Location:						Hotel del Coronado, San Diego, CA
Conference Attendees:						Skylight Healthcare Systems clients; plus select technology, education, & information partners
Conference Contact:						Suzie Simões, ssimoes@skylight.com

About the Skylight Healthcare Systems Client Conference

Based on the premise that the Journey of Care begins when the patient first considers seeking treatment and will extend years after a healthcare event, the Journey of Care is a guiding principle for Skylight and its clients on which to build ongoing connection, communication, and support for patients and families from pre-admittance through post-discharge, with the foundation being the Skylight CareNavigator™ system in the patient room, in the patient home, and wherever the patient may be via smart-phone, pad, or other mobile device.

Continuously seeking to place Skylight and its clients as the guiding force in the Interactive Patient Care market space—a force that advances its capabilities and stays ahead of the technology curve to exceed the needs and wants of patients, families, doctors, nurses and a hospital’s executive administration—Skylight launched its first Client Conference in 2007. Every year since, the Skylight Client Conference has shown annual growth of 40%. As the first and largest conference focusing on improving the patient experience with Interactive Patient Care systems, the Client Conference has evolved into an essential healthcare event featuring top healthcare industry presenters and many of Skylight’s innovative hospital partners who speak on meeting increasingly important initiatives, improving care, and achieving operational goals.

About Skylight Healthcare Systems

Founded in 1999, and headquartered in San Diego, CA, Skylight^® Healthcare Systems is the industry pioneer in the Interactive Patient System market. With patient communication, education, and connection as the cornerstone of a safe, comfortable and clinically optimal hospital experience, the Skylight Interactive Patient System encourages patients and family to actively participate in their health care, improves communication between staff and patient/family members, and can provide a smoother and faster recovery and discharge plan. From pre-admission through post-discharge, Skylight addresses patients’ needs in education and health literacy, access to services, and critical information flow between themselves and their caregivers. Patients benefit from more control, faster healing, and a better grasp of health issues and hospitals see improved HCAHPS scores, reduced readmissions, and increased reimbursements. Hospitals implement Skylight to support their ongoing endeavors in improving HCAHPS scores, patient satisfaction, clinical outcomes, enhancing operational & service excellence, meeting evolving clinical demands, and delivering on commitments to making a positive difference in the lives of the people they serve. www.skylight.com.