Liberty Global’s UPC Deploys Jungo Panorama to Enable Remote Management of Horizon Platform

Jungo’s Panorama to enable management of the entire connected home including both STB’s and gateways, resulting in lower support costs and high end-user satisfaction

AMSTERDAM--(BUSINESS WIRE)--BBWF, 16-18 October 2012 – Jungo, now part of Cisco, a leading provider of gateway and remote management solutions for home broadband service offerings, today announced that its Panorama remote management system has been successfully deployed by UPC in the Netherlands, a subsidiary of Liberty Global, the leading international cable operator, with the launch of the Horizon platform.

“Panorama is a unique solution designed to manage the entire digital home. Liberty Global is a strategic partner for us and its selection of Jungo demonstrates that we are able to scale our solution to offer a whole home management to any operator, regardless of size or market.”

Highlights:

• Jungo’s Panorama is a TR-069 remote management system and customer support representative application that will enable UPC to manage the digital home in its entirety.
• Panorama provides service providers with the tools they need to control gateways, set-top boxes, “second screens” and other CPE as well as broadband voice data and video services. The result is better customer service and operational excellence, reducing costs and churn and extending the service providers’ visibility into the subscriber experience.
• Panorama presents customer support representatives with meaningful data in a friendly user interface, negating the need to browse through device data models with hundreds of parameters. It aids them in identifying and resolving problems, based on real-life experience. Panorama offers an intuitive top-down view, comprehensive information on the user environment, root cause analysis and a customizable interface.
• Together with NDS’ MediaHighway^® middleware, the functionality of Panorama extends beyond the standard TR-069 data model, enabling better and faster fault discovery, analysis and resolution through the Horizon multimedia home gateway.

Supporting quotes:

Gerrit Goedkoop, Vice President Customer Care, Liberty Global

“Jungo’s Panorama has shown to be a fantastic addition to the Horizon platform, enabling us to effectively manage the Horizon Gateway.” He continued “Panorama enables our customer support teams to identify real-life user issues in real time, and with the simplicity and effectiveness of the user interface resolve their issues in a faster and more effective way.”

Eran Rom, Chief Executive Officer, Jungo, now part of Cisco

“Panorama is a unique solution designed to manage the entire digital home. Liberty Global is a strategic partner for us and its selection of Jungo demonstrates that we are able to scale our solution to offer a whole home management to any operator, regardless of size or market.”

About Jungo

Jungo, now part of Cisco, is a leading provider of software products and solutions that power residential broadband service offerings and connectivity solutions. Our residential broadband products enable 40 million of the world’s residential gateways. Our connected home, application framework and remote management solutions let service providers easily launch value-added broadband services and manage and monitor their delivery. Jungo's unique home broadband offerings enable service providers to accelerate the introduction of a variety of innovative, revenue generating digital home services, while enhancing their competitive edge and reducing operational costs.

Jungo’s connectivity solutions division offers extensive connectivity software solutions for USB and PCI, including WinDriver™, a driver development toolkit that enables developers to quickly create custom device drivers that can run on a multitude of operating systems without modification, and USBware™, a complete, high-quality embedded USB software protocol stack, allowing device manufacturers to easily incorporate standard USB OTG/Host/Device connectivity in their designs.

Jungo is now part of Cisco. See www.cisco.com/go/nds for more information.

About Cisco

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