SPOKANE, Wash.--()--We’re in an age of customer engagement where consumers expect faster, more personalized service – regardless of the channel. As a result, companies are faced with the ongoing challenge to offer the same level of support online, in the contact center, and via mobile devices that consumers receive in person.
“Bringing conversational technology to the mobile channel opens the door for companies to improve the user experience, and provide a richer, more intuitive way to accomplish tasks.”
In the hour-long web event hosted by CRM Magazine – Mike Wiseman, EVP of Engineering for Next IT, a leading provider of Intelligent Virtual Assistants, will discuss the role of conversational technology in the mobile channel and how companies can take advantage of the technology as a point-of-sale and a customer engagement tool.
“There is a growing need for simple, scalable customer interactions,” says Wiseman. “Bringing conversational technology to the mobile channel opens the door for companies to improve the user experience, and provide a richer, more intuitive way to accomplish tasks.”
The event – taking place on Wednesday, October 24, 2012, from 11 a.m. to 12 p.m. PT (2 to 3 p.m. ET) – will also feature insights from:
- Tom Wentworth, CMO of Ektron
- Tobias Goebel, Mobility Evangelist of Voxeo
- Hansen Lieu, Director of Solution Marketing for SAP
For more information and to register, visit: CRM Magazine Presents: Multichannel Customer Service in 2013.
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About Next IT
Next IT is the world’s largest provider of Intelligent Virtual Assistants that help companies deliver the perfect online customer experience. Its Intelligent Virtual Assistants combine the intimacy of 1-to-1 service that customers love, with the speed and accuracy of automated self-service that scales cost-effectively. Some of the world’s largest organizations rely on Next IT for conversational customer care that boosts satisfaction, loyalty and revenue, including Aetna, Alaska Airlines, United Airlines and the U.S. Army. For more information, visit www.NextIt.com.