CHEP USA Receives ISO 9001: 2008 Certification to Enhance Customer Service Offering

ATLANTA--(BUSINESS WIRE)--CHEP USA, a leading provider of managed pallet pooling solutions, has achieved certification as an ISO 9001:2008, Quality Management Systems compliant organization. This certification was accredited by the Standards American Registrations Authority (SARA) of Pleasanton, California.

“At CHEP, we are committed to delivering on our quality commitments to our customers. Achieving ISO 9001 certification means we now have an international entity certifying all aspects of our quality process.”

ISO 9000 is a family of standards related to quality management systems and is designed to aid companies in ensuring their quality processes are robust and applied consistently across the entire organization.

To become certified as ISO 9001:2008 compliant, CHEP USA underwent a 12-month evaluation process that included the implementation of a formal quality management system (QMS), as well as robust employee training on formal operating procedures and measurement systems related to quality. The process culminated with a 10-day, third-party audit by SARA to confirm CHEP’s quality system met the standards required for certification. A certificate of registration was issued on August 24, 2012.

Achieving ISO 9001 certification means that CHEP USA was benchmarked against other mature businesses and found to have a best-in-class quality system. Skip Miller, CHEP Vice President of Global Quality, said, “At CHEP, we are committed to delivering on our quality commitments to our customers. Achieving ISO 9001 certification means we now have an international entity certifying all aspects of our quality process.”

Kim Rumph, President of CHEP USA, added, “Becoming ISO 9001 certified is a validation to our customers that we are committed to consistently delivering product and service quality excellence to everyone we serve. This international certification of our quality processes provides our customers with an added sense of confidence that CHEP USA is a strategic supply chain partner.”

ISO 9001 is a worldwide standard administered by the International Organization for Standardization (ISO), based in Switzerland. ISO 9001 is currently in use by close to one million organizations around the world. Additional information is available at http://www.iso.org/

About CHEP

CHEP is a global leader in managed pallet pooling solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 50 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com.