2012 1to1 Customer Champions Revealed by 1to1 Media

10 executives honored for their customer-centric leadership

STAMFORD, Conn.--(BUSINESS WIRE)--1to1^® Media, the independent publishing division of Peppers & Rogers Group, announced its 2012 class of 1to1 Customer Champions. The 1to1 Customer Champions program recognizes executives who believe in treating customers in a way that builds loyalty and engagement while driving bottom-line results for their organizations. Now in its eighth year, the program honors 10 executives annually who use innovative approaches to instill customer-centric strategies throughout their organizations.

“Every year our customer champions seem to have a greater and greater impact!”

The 2012 honorees include:

• Gina Marie Bruzzichesi, Senior Vice President, Strategic Customer Leadership & Customer Care, Avis Budget Group, Inc.
• Ryan Green, Senior Director of Customer Loyalty & Partnership, Southwest Airlines
• Ramon Icasiano, Vice President Player Advocacy and Service, Zynga
• Mark Krolick, Managing Director of MileagePlus Marketing, United Continental Holdings
• Thomas Martin, Director of Corporate Development, Downtown Decorations
• Jill Nelson, Founder and CEO, Ruby Receptionist
• Greg Rhoads, Worldwide Vice President User Experience, Bentley Systems
• Carl Singer, Vice President Sales & Marketing, Maplehurst Bakeries, Inc.
• Mark Stevens, Vice President, Customer Care, Kobo Books
• Shelly Stotzer, Executive Vice President, Chief Marketing Officer, Highlights for Children

Don Peppers, Co-Founder of Peppers & Rogers Group, praises the 1to1 Customer Champions; “Every year our customer champions seem to have a greater and greater impact!” Martha Rogers, Ph.D., Co-Founder of Peppers & Rogers Group adds, “These 1to1 Customer Champions demonstrate that customer-centric leadership really pays off – both in the short term and over time.”

“The importance of having an organizational leader who champions the customer strategy and ensures employees are delivering optimal customer experiences is the difference between surviving and thriving,” added Mila D’Antonio, Editor-In-Chief of 1to1 Media. “The 1to1 Customer Champions are an elite group of leaders who have demonstrated that a commitment to customer experience can correlate to strong financial results. 1to1 Media celebrates these customer strategy innovators with the goal of providing real-life examples to help other companies in their efforts to become customer centric.”

This year’s 10 honorees join the 1to1 Customer Champions community, an exclusive group of over 100 like-minded executives who have been featured as 1to1 Customer Champions over the past eight years. The members participate in webinars, roundtables, and networking events throughout the year to share their winning ideas and educate others about their success.

Stories profiling the 1to1 Customer Champions are featured across 1to1 Media publications, including The October 22nd issue of 1to1 Magazine’s Weekly Digest and on www.1to1media.com/links/2012customerchampions.

About 1to1 Media

1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Our content explores the best practices and trends from companies using customer initiatives to drive results. 1to1 Media is a division of Peppers & Rogers Group. www.1to1media.com

About Peppers & Rogers Group

Peppers & Rogers Group, management consulting division of TeleTech Holdings, Inc. (NASDAQ: TTEC), is a leading management consulting firm, dedicated to helping its clients improve business performance by acquiring, retaining and growing profitable customers. We solve business problems of our clients by delivering a superior 1to1 Strategy and removing the operational and organizational barriers that stand in the way of profitable customer relationships. www.peppersandrogersgroup.com