NEW YORK--(Sprinklr, the leading enabler of scalable social media management for enterprises, today announced the addition of Frontier Airlines to its client roster. Frontier Airlines will use Sprinklr’s multi-channel, multi-division platform to connect with its global audience.)--
“When we say we’re a whole different animal, it represents our commitment to do the little things that make a big difference to our customers”
For Frontier Airlines, Sprinklr’s mobile access and support, as well as robust reporting and analytics that can be automated and shared, were standouts from the other SMMS providers. Frontier Airlines chose Sprinklr because it is an Enterprise class solution that can scale with its growing business and measure engagement with the goal of achieving enterprise-wide Social@Scale.
“When we say we’re a whole different animal, it represents our commitment to do the little things that make a big difference to our customers,” said Justin Macauley, Program Manager, Social Media for Frontier Airlines. “We are thrilled to be partnering with Sprinklr to enable us to continue to interact quickly and efficiently with our customers via social."
Recognized as “the most capable” Social Media Management System to serve the needs of large organizations by Altimeter Group, Sprinklr has more than 100 enterprise level brands such as Dell, Virgin America, Cisco Systems, Samsung, Hearst and Newell Rubbermaid. Mirroring its growing client roster, Sprinklr recently announced it tripled its employee base over the last 10 months.
“We are thrilled to add an innovator such as Frontier Airlines to our growing list of enterprise customers in the travel and hospitality business,” said Ragy Thomas, CEO of Sprinklr. “Social is such an important customer service channel and one that needs constant, consistent care. Sprinklr will enable Frontier to do just that.”
Sprinklr fundamentally believes that the advent of social technologies changes every aspect of how businesses connect with their audiences.
With over 100 global brands as customers and financing from Battery Ventures, the company is relentlessly focused on helping large enterprises adapt the realities behind their firewall to the new realities of the socially-networked & empowered customer.
The company offers an enterprise-wide Social Media Management System and related services.
The world’s most social global brands choose Sprinklr to be Social@Scale.
About Frontier Airlines
Frontier Airlines is a wholly owned subsidiary of Republic Airways Holdings, Inc. (NASDAQ: RJET), an airline holding company that also owns Chautauqua Airlines, Republic Airlines and Shuttle America. Currently in its 19th year of operations, Frontier offers service to more than 80 destinations in the United States, Mexico, Costa Rica, Jamaica and the Dominican Republic. The airline employs over 4,500 aviation professionals, operating from its hub at Denver International Airport. For in-depth information on Frontier Airlines and to book tickets, visit FlyFrontier.com.