Knoa Survey Results Identify Key Trends Within Change Management and User Acceptance Testing (UAT)

NEW YORK--(BUSINESS WIRE)--Knoa® Software, the leading provider of user experience and performance management software, today announced results of a survey conducted during its recent webinar entitled “The 2012 Annual Survey on Change Management – Risk Reduction and Best Practices.” Knoa polled global information technology professionals across a broad range of functions about their overall satisfaction with Change Management and User Acceptance Testing (UAT) practices and other relevant information to the market.

“The change management process today is almost completely reactive. Almost nothing is known about the effectiveness of a new release until users call the IT service desk”

The Knoa survey results revealed that over 25% of respondents had major concerns with new releases and the change management process. More than 35% of respondents were unsatisfied or extremely unsatisfied with the current state of the change management process. To combat this, users profile applications, conduct UAT and test extensively prior to deployment. About half of the respondents indicate that more than 60% of applications still experienced performance problems even after all of this extensive profiling, UAT and testing.

Despite current practices with UAT, slightly more than 40% of respondents still believed that the results of user acceptance testing were inconsistent with the actual performance during roll-out. Successful completion of UAT did not correlate to successful performance in a production environment. Knoa’s proprietary data shows that prior to the use of Knoa Software, approximately 91.6% of all errors revolve around business process execution error. Knoa’s EPM analytics software enables the first dashboard views of this data for CIOs, change management teams and user acceptance testing teams.

“The change management process today is almost completely reactive. Almost nothing is known about the effectiveness of a new release until users call the IT service desk,” said Michael Zuckerman, chief marketing officer for Knoa Software. “Knoa can provide visibility to business process errors and user errors before they are reported and enable early and pro-active response. Knoa uniquely enables an objective and comprehensive view to the change management process for major enterprise applications.”

A copy of this report may be obtained for free by visiting:
http://pages.knoa.com/dc_register_Change_Management_survey_2012.html

About Knoa Software

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information, visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

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