SCOTTSDALE, Ariz.--()--Ancillary Care Solutions (ACS), the nationwide leader in helping healthcare organizations establish and manage physical and occupational therapy programs, announced that Hilary Hellman and Sue Bowles recently presented a case study at the AMRPA Annual Conference on how a large outpatient rehab department in the Midwest used “lean” principles to improve patient and physician satisfaction scores while more than doubling net income per FTE provider over a three-year period.
“Truly realizing the potential of an outpatient rehab program requires improving many interrelated functions revolving around the patient experience.”
Ms. Hellman and Ms. Bowles addressed how “lean” principles were used to improve clinical outcomes, quality of care, scheduling, check in/out, charge capture, data collection and the revenue cycle, while constantly focusing on the patient experience and achieving 90th percentile rankings of patient satisfaction. They also illustrated how each improved process resulted in a concrete benefit, such as decreased time to complete documentation and improved revenue per patient encounter, so that attendees could appreciate how each process improvement impacted the patient experience and net income.
According to Ms. Hellman, “Truly realizing the potential of an outpatient rehab program requires improving many interrelated functions revolving around the patient experience.”
ACS leverages its financial, operational and regulatory expertise to help healthcare organizations manage their therapy programs, ranging from the development and management of new programs, to the expansion of existing programs and the reinvigoration of underperforming programs.
About Ancillary Care Solutions
Ancillary Care Solutions (ACS) is the nationwide leader in helping healthcare organizations, hospitals and physician groups develop and optimize the performance of physical and occupational therapy programs. In addition to providing financial, operational and compliance solutions that generate a substantial ROI, ACS offers real-time physical and occupational therapy benchmarking, productivity tracking and reporting through its Web-based TherapyWorks solution. Based in Scottsdale, Arizona, ACS currently works with healthcare organizations in more than 25 states. For additional information, visit www.ancillarycaresolutions.com.