More Than 500 Higher Education Institutions are Now Using Bomgar for Remote Support

• Bomgar helps colleges and universities worldwide consolidate and centralize technology support.
• In 2012, Bomgar has added more than 50 higher education institutions as customers including: The U.S. Air Force Academy, Pepperdine University, South Dakota State University, University of Pittsburgh, Princeton University, and the University of North Carolina-Charlotte.

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JACKSON, Miss.--(BUSINESS WIRE)--Bomgar, a leading provider of secure remote support solutions, today announced the company has added more than 50 colleges and universities as new customers in 2012. In total, more than 500 education institutions have deployed Bomgar’s remote support solution to improve processes and efficiencies within their IT support departments. The list of new higher education customers so far this year includes The U.S. Air Force Academy, Pepperdine University, South Dakota State University, University of Pittsburgh, Princeton University, and the University of North Carolina-Charlotte.

“Our growing online and international programs presented another challenge. We needed a way to support those remote users as well. A phone call can’t always accomplish that. Having the ability to log on to their system remotely with Bomgar allows us to more quickly solve their issue.”

Bomgar’s unique, appliance-based remote support solution allows IT service desks to remotely access and fix nearly any computing device—from laptops to servers to tablets—whether they’re on campus or on the other side of the world, eliminating costly on-site visits. The Bomgar solution is ideal for higher education organizations for two main reasons: the need to securely provide IT support to a variety of remote devices and systems, and the desire to consolidate technology and support services. Most of today’s colleges and universities include satellite or remote campuses, as well as offer online classes, resulting in students, staff and systems being spread out around the world. Additionally, many universities are made up of several different colleges or schools, each with their own tech support organization. Rather than each school or campus operating as its own island, the Bomgar solution brings support under one roof, allowing IT departments to capitalize on the efficiencies of using common technologies and processes.

“Having a technician based on one side of campus trying to service classrooms that may be a 15 minute walk away can be problematic, particularly early in the morning or in the evening when we only have one person fielding calls,” said Ed Nickerson, chief information officer for La Salle University. “Our growing online and international programs presented another challenge. We needed a way to support those remote users as well. A phone call can’t always accomplish that. Having the ability to log on to their system remotely with Bomgar allows us to more quickly solve their issue.”

“Prior to Bomgar, The University of North Dakota had eight different schools acting as their own entity in terms of IT support and the tools they were using,” said Josh Jones, associate director of user support services at University of North Dakota. “Now with the Bomgar solution in place, the efficiencies of our central IT support and specific college support teams have increased with all parties being able to work together and use the same standard toolset.”

Rather than increasing staff numbers to support the increasing volume and variety of devices on campus and off campus, the Bomgar solution enables IT support departments to do more with less. Colleges and universities currently benefiting from Bomgar include:

• 12 of the 12 members of the Big 10 Conference
• 9 of the 10 members of the Big 12 Conference
• 12 of the 14 members of the Southeastern Conference
• 9 of the 16 members of the BIG EAST Conference
• 7 of the 12 members of the PAC-12 Conference
• 5 of the 8 Ivy League schools
• More than 40 community colleges

“The need for consolidating technology services and support is a common theme among colleges and universities,” said Scott Braynard, VP of public sector at Bomgar. “Bomgar is the remote support solution that can help unify support teams and create a consistent support experience for students and staff, whether they’re in a campus computer lab using a PC or studying abroad on an iPad.”

Bomgar will be at EDUCAUSE 2012 in Denver, Colorado November 6-9. Visit booth #527 for a demo and to hear live testimonials from Bomgar customers. For more information about Bomgar, please visit: www.bomgar.com.

About Bomgar

Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google±.