FRANKLIN, Tenn.--()--MedSolutions, a leading provider of medical cost management services, has announced the appointment of Roger Cheek as executive vice president of operations. In his new role, Mr. Cheek will manage all operations functions, including call center operations, workforce management, customer service, and claims processing.
“As I’ve learned from years in the healthcare industry, making operations run smoothly and ensuring a great customer experience is vitally important when the health and well being of patients is at stake”
“J.D. Power and Associates has recognized our company for outstanding customer service and effective call center management for a number of years, and we believe Roger is the person who can help us take the commitment we have to this area of our business even farther,” said Curt Thorne, president and chief executive officer of MedSolutions. “Additionally, his oversight over all operations functions will mean a better experience for the providers who interact with our company across the board.”
Mr. Cheek is the former vice president of member services for Prime Therapeutics, a leader in pharmacy benefit management strategies. In this role, he was responsible for national customer service strategy and execution for 17 million client members. He led over 500 employees in six contact center locations around the country.
“As I’ve learned from years in the healthcare industry, making operations run smoothly and ensuring a great customer experience is vitally important when the health and well being of patients is at stake,” said Cheek. “MedSolutions has a great reputation for quality operations, and I’m excited to share my perspective and ideas with this strong team.”
Prior to Prime, Mr. Cheek held multiple leadership positions at Soli Sales Consulting, a business performance improvement and consulting firm focused on call center clients, and CuraScript, Inc., a wholly owned subsidiary of pharmacy benefit management company Express Scripts, Inc. At CuraScript, he oversaw a large region of patient care contact centers and specialty client service teams. His process improvement initiatives with the company delivered $3.1 million in annual savings.
Previously, he spent 24 years at Sprint Nextel, where he rose to director of the company’s National Customer Service and Sales Center. His leadership earned him numerous honors and recognitions, including five Pinnacle Awards and the distinction of running Call Center of the Year in 2002 and 2003.
MedSolutions is a medical cost management company, saving money for health plans and people by improving patient care. We achieve this through management programs for advanced imaging, cardiac imaging, radiation therapy, ultrasound, sleep management, oncology, spine surgery and implantable cardioverter defibrillators (ICDs), as well as our groundbreaking Premerus® program, which ensures that patients receive expert diagnoses. We approach everything we do like a treating physician. We base our guidelines on patient symptoms. Our doctors and nurses review patient cases within their specialties. We reward physicians who consistently provide the best care. MedSolutions aligns the best interests of health plans, physicians and, most importantly, patients. We are proud to help 27 million Americans receive higher quality, lower cost healthcare. MedSolutions has been recognized for outstanding customer service and effective call center management by the International Customer Management Institute and for four consecutive years by the prestigious J.D. Power and Associates Award. Visit www.medsolutions.com.