EL SEGUNDO, Calif.--(VoiceVault announces that their voice biometric identity verification solution is being used by a leading US Cable provider to facilitate the authentication of retail customers contacting their customer service center. Enrollment in the voice biometric platform is optional, however customers have embraced the new solution with over sixty thousand callers verifying their identity monthly.)--
“We're delighted that our clients' retail customers are embracing voice biometrics”
VoiceVault’s voice biometric identity verification solution enables the cable customer to forgo the cumbersome customer account verification questions with an agent. Now, with voice biometrics, when a customer wishes to add or change services, or request a pay-per-view show, the customer needs only to repeat a simple 4-digit phrase that takes less than 5 seconds to verify their identity.
The results are significant; the cable provider is saving tens of thousands per month in call center agent costs as customers can now fully self-service. Customers appreciate that their time is valued and feel secure using a system that guarantees them sole access to their account and as a result the customer adoption rate is increasing at 10% per month.
"We're delighted that our clients' retail customers are embracing voice biometrics," said Julia Webb, VP of Sales and Marketing for VoiceVault. "Our US cable client knows that providing their customers with excellent customer service is of paramount importance and a differentiator in their competitive market. The adoption percentages reflect the fact that customers like the experience and the security it provides them with."
Experience for yourself the caller authentication process by watching this short video: http://vimeo.com/43796771
VoiceVault is a private voice biometric company that focuses exclusively on the development and deployment of voice biometric solutions in the financial and healthcare sectors. VoiceVault is a US based company (El Segundo, CA) with an R&D center in the UK.
VoiceVault's solutions use an individual’s vocal characteristics for biometric identity verification over the phone, web, or via mobile and smart device applications. They rely on the simple fact that speaking is completely natural and effortless and that no two voices are exactly the same. They enable the delivery of data and application access control; transaction authorization; identity verification; e-signature provision and out of band authentication solutions.
Biometric voice-based solutions enable business processes to enhance multifactor authentication with something you are - your voice.