CXMSUMMIT to Highlight Best Customer Experience Management Practices in Social Media

DALLAS--(BUSINESS WIRE)--Stratus Contact Solutions, Social Strategy1 and RollCall will partner with Social Media Examiner to put on the CXMSUMMIT on January 31, 2013 from 2- 6 p.m. CST at the Westin Galleria Dallas. The expert panel will share best social media practices across several areas of customer experience management. Topics include social media applications in customer service, lead generation and brand loyalty for brands seeking successful strategies to find more customers and produce measureable ROI.

“We will share our proven strategies through case studies and panel discussions that will help businesses understand the use of social media data to build sales leads and provide customer service.”

Speakers Michael Lewis, Chairman and CEO of ILD Corp., Author, and Chairman of Social Strategy1, Dennis Stoutenburgh, Co-Founder and Senior Executive, Steve Ennen, President at Centris Marketing Science will lead three 45-minute panel discussions that reveal superior customer experience management practices that align with essential social-business goals.

“Businesses have begun to use social media for marketing, but few are able to use social to effectively increase revenue,” said Stoutenburgh. “We will share our proven strategies through case studies and panel discussions that will help businesses understand the use of social media data to build sales leads and provide customer service.”

The CXMSUMMIT is complimentary for all who register at www.cxmsummit.com prior to the event. For those who are interested in participating in these discussions but cannot make the event, follow @stratuscxm and use #cxmsummit to have your questions answered via Twitter. Future events regarding a variety of social media-related topics will be scheduled and posted at www.stratuscotactsolutions.com.

About Stratus Contact Solutions

Stratus Contact Solutions is a tenured multichannel contact center providing 24/7 customer excellence through the form of inbound and outbound contact center services. Stratus' contact solutions are designed to improve its client's cost structure and provide professional, high-touch, US-based outsourced services. For more information visit stratuscontactsolutions.com or follow @stratuscxm.

About Social Strategy1

Social Strategy1 is a managed services and business intelligence firm specializing in social media and online intelligence. Supported by teams of analysts that provide clients actionable insights for managing online presence and strategy, SS1 serves multiple industries and business functions. For more information, visit www.socialstrategy1.com or follow “@sstrategy1” on Twitter.