BASKING RIDGE, N.J.--()--Hooper Holmes (NYSE Mkt:HH) today announced that Legal & General America (LGA) is the first insurance carrier to take advantage of Hooper Holmes’ Live Online Scheduling platform by fully integrating the software into LGA’s own internal proprietary system and workflow. When LGA call center employees place their exam order information as part of their AppAssist® process, they now have the capability to view all available appointments online with Portamedic, and book a paramedical exam on the spot without leaving their system, and more importantly without reentering any data.
“For carriers or direct marketers with their own proprietary systems, adding Hooper Holmes’ Live Online Scheduling tool is a big plus. It is a simple systems solution, it requires no learning curve for the user, and it creates a more seamless interaction with the applicant.”
“We are delighted to launch a fully integrated online scheduling tool that is easy to use, enables our employees to book an exam appointment that gets confirmed on the spot, and eliminates the need to reenter data,” said Eric Lester, Vice President of Administrative Services, Legal & General America. “Using our own proprietary AppAssist® system, LGA's in-house contact center for tele-application processing, our staff can now easily review the available exam schedules from Portamedic and book instantly while on the phone with the client. And since the exam appointment is confirmed with an available examiner, the producers and applicants don’t have to worry about pre-set appointments, which too often lead to rescheduling. We look forward to the positive impact this will have on our internal efficiency, and more importantly, the reduction in time service as well as a better, smoother overall applicant experience.”
“We are very excited that Legal & General America is the first carrier to take advantage of our new Live Online Scheduling tool,” said Dan L. Dodson, Hooper Holmes’ Senior Vice President of Life Insurance. “For carriers or direct marketers with their own proprietary systems, adding Hooper Holmes’ Live Online Scheduling tool is a big plus. It is a simple systems solution, it requires no learning curve for the user, and it creates a more seamless interaction with the applicant.”
Mr. Dodson continued, “As our organization continues its focus on innovation and solving business problems for our carrier partners, we look forward to making these same benefits and efficiencies available to many more customers in the days and months ahead.”
About Legal & General America
Legal & General America is in the business of providing financial protection through life insurance for families living in America from coast to coast. Banner Life Insurance Company (an LGA subsidiary) is licensed to conduct business in every state and the District of Columbia except New York, where William Penn provides protection for families who live there. William Penn Life Insurance Company of New York has been the company’s New York branch for more than twenty years.
About Hooper Holmes
Hooper Holmes is a leader in collecting personal health data and transforming it into useful information, enabling customers to take actions that manage or reduce their risks and expenses. With presence in hundreds of markets and a network of thousands of examiners, Hooper Holmes can arrange a medical exam anywhere in the U.S. and deliver the results to its customers.
Hooper Holmes has four divisions. Portamedic provides a wide range of medical exam services nationwide. Heritage Labs tests millions of samples annually and helps life insurers improve underwriting performance by better applying the predictive powers of today’s tests. Hooper Holmes Health & Wellness provides a complete service for wellness, disease management, and managed care companies including scheduling support, fulfillment of supplies, blood collection kits, medical screenings, lab testing and data transmission. Hooper Holmes Services reduces the insurance sales cycle through integrated data collection, tele-interviewing and underwriting services.
This press release contains “forward-looking” statements, as such term is defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on the Company’s current expectations and beliefs and are subject to a number of risks, uncertainties and assumptions. Among the important factors that could cause actual results to differ materially from those expressed in, or implied by, these forward-looking statements are our ability to successfully implement our business strategy; uncertainty as to our working capital requirements over the next 12 to 24 months; our ability to maintain compliance with the financial covenant in our credit facility; our expectations regarding our operating cash flows; and the rate of life insurance application activity. Additional information about these and other factors that could affect the Company’s business is set forth in the Company’s annual report on Form 10-K for the year ended December 31, 2011, filed with the Securities and Exchange Commission on March 9, 2012. The Company undertakes no obligation to update or release any revisions to these forward-looking statements to reflect events or circumstances after the date of this press release to reflect the occurrence of unanticipated events, except as required by law.