NEW YORK--()--Sutherland Global Services, a leading global provider of business process and technology management services, today announced the availability of a new suite of offerings and capabilities – branded as B@ANkers – designed to reshape the retail banking experience for both consumers and financial institutions alike.
“These offerings represent a quantum leap forward in personalizing retail banking”
Demonstrated today at a seminar in New York featuring Bank 3.0 author Brett King, this new suite of services includes:
- Password-free voice authentication that facilitates balance inquiries, transfers, transaction histories and directs callers to the nearest ATM location;
- A Mobile Transaction Assistant that enables smart phones with Siri-like capabilities, including pre-emptive fraud alert, voice-driven bill pay and voice-driven information on merchants and transactions;
- Immediate customer recognition over web and voice interfaces, providing customized information and proactive insight;
- Embedded predictive and profiling analytics to proactively identify customer behavior and related needs;
- Proprietary online customer experience capture application that enables continuous service improvements and directly improves customer loyalty, enhancing customer lifetime value (CLV).
As a developer and aggregator of technologies and services for the retail banking industry, Sutherland Global Services provides integrated back and front office support that enables consumer financial services for multiple Fortune 100/500 clients. Offerings announced today will add to the company’s growing list of options for financial services institutions – creating a virtual “App Store” that will allow banks to select services that best fit their customers’ evolving needs.
“These offerings represent a quantum leap forward in personalizing retail banking,” said Sankar Krishnan, Global Head Client Engagement, Banking & Financial Services at Sutherland Global Services. “Our solutions are a combination of breakthrough technology, real-time analytics, domain expertise and service excellence. While transactions are rapidly moving towards online and mobile devices, the most significant innovation comes from optimizing the customer experience based on past history and ongoing expected needs. That is the core and the most impactful aspect of B@ANKers.”
The first in a series of interactive seminars sponsored by Sutherland Global Services, “The Brewing Storm in Consumer Banking” featuring Brett King was held today at the Grand Hyatt in New York. Voted by American Banker as the 2012 Innovator of the Year, Brett King is a bestselling author and founder of the ground breaking Movenbank – a branch-free provider of services that customers choose to live better with their money; making the way they spend, save, and live smarter. His books, Bank 2.0 and Branch Today, Gone Tomorrow, have heralded him as both an innovator and thought leader in retail banking. The highly anticipated Bank 3.0 further explores the gap between customer and financial services players and the massive opportunity for new, non-bank competitors to totally disrupt the industry.
Additional seminars will be held this month in Mexico City, Dubai and Djakarta, Indonesia. More information can be found at: http://info.sutherlandglobal.com/brett-king-exclusive.
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000 professionals across 35 operation centers and business operations located in the United States, Canada, Mexico, Colombia, India, the Philippines, the United Arab Emirates, Bulgaria, Egypt, and the United Kingdom.