NEW YORK--()--LSSiDATA, a leading provider of contact data and core contributor to the National Directory Assistance database for telecommunication carriers throughout North America announced today that a 100% accuracy metric has been achieved within an independent accuracy audit conducted by Quality Management Group (Qmg). This Database Quality Audit consisted of monitoring and collecting 1,200 randomly selected Directory Assistance calls requesting business, residential and government contact information. The audit was completed in October, 2012.
“We will continue to work to deliver excellence for our Directory Assistance partners, enterprises seeking New Movers, and others who rely on contact data accuracy and freshness across North America.“”
Qmg conducted this quality audit for LSSiDATA’s peer business unit VoltDelta Service Provider Solutions as the source of the operator infrastructure. On-site Qmg auditors captured and documented all interactions between the caller and the operator. This information was used to assist with the verification and analysis process of each call sample to complete the accuracy scoring.
Each telephone number in the sample was checked for accuracy by calling the listing owner. If the listing details matched what was verified by the listing owner the telephone number was considered accurate.
“VoltDelta Service Provider Solutions achieved a perfect score in our accuracy audit with the use of business, residential and government contact data supplied by LSSiDATA,” said Andrew Matson, President of the Quality Management Group. “A 100% mark for accuracy, exceeding the 98.39% industry accuracy mean for Directory Assistance providers indicates that processes are working for delivering quality.”
Achieving a perfect accuracy score for data essential to directory assistance service is particularly notable due to the multiple sources accessed to compile a complete range of listings as well as frequency of change. LSSiDATA delivers differentiated value for contact data by sourcing the listings directly from telecommunication carriers, VoIP providers, cable companies and others with quality enhancements powered by more up to 2 million updates per day, six days per week.
“A perfect accuracy mark achieved in large part by the integrity of LSSiDATA contact data serves to highlight the value supported by our processes and systems tuned for high volume quality enhancement.” said Rick Kurtz, VP and GM of LSSiDATA. “We will continue to work to deliver excellence for our Directory Assistance partners, enterprises seeking New Movers, and others who rely on contact data accuracy and freshness across North America.“
About The Quality Management Group, Inc.
The Quality Management Group combines scientific expertise with a thorough understanding of database accuracy, automation quality, statistical sampling, and customer satisfaction to provide quality programs that produce actionable results and feedback. Qmg’s statistically significant approach to measuring the customer experience ensures that our clients receive the most accurate, credible, and reliable data and analysis available. Find out more at www.qualitymg.com.
LSSiDATA is a provider of the most current and comprehensive contact information products and related solutions. As a certificated local exchange carrier and wholly owned subsidiary of VoltDelta Resources, LLC, LSSiDATA also works with VoltDelta to provide a multitude of services such as database marketing services, data processing, listing verification, mobile and online data solutions, directory assistance services, call completion services, and reseller and toll services. LSSiDATA provides these services on a nationwide basis to companies across a broad spectrum of industries, including telecommunications carriers, cable operators, credit and collection agencies, direct marketers, online and offline retail providers, and other customers.
LSSiDATA is part of the Volt Information Sciences (www.volt.com) family of Talent, Technology and Consulting organizations. LSSiDATA maintains offices and facilities throughout the United States. To learn more please visit www.lssidata.com.